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NCS Team Leader - Poole

Posted on 2021-09-20


Poole, United Kingdom
Job Description

NCS (National Citizen Service) is a government-backed initiative with a mission to equip 15-17 year olds with the confidence, skills and support they need to make a real difference in their communities. The aim is to encourage young people from different backgrounds to mix through a local, community-based programme.  

Twin offers a fixed-term contract and aims to provide longer employment consisting of a few waves. This is however, subject to the performance on the programme and young people numbers. For more details about our programme please click here.

Locations: Poole, Dorset

Salary rate : Residential £93/day; Non-Residential £77.25/day

About the role 

Leading a group of up to 16 young people through the 2 week part-residential NCS (National Citizen Service) programme. You will be working away from home on the residential part of the programme for the first week (5 days) and the second week (5 days) will be based in a local community hub delivering a social action project.  

Ensuring the safety and pastoral needs of your team are met. Prepare and deliver inclusive and engaging sessions throughout the programme and support your team in devising a successful community project. Act as a role model, enthusiastically taking on challenges and supporting your team to do the same. Team Leaders should be passionate about young people and making a difference in their lives. 

Key Responsibilities

  • Lead a team of up to 16 young people, from various social backgrounds, through the NCS programme, maintaining high levels of enthusiasm and engagement 

  • Coach, support and work closely with Assistant Team Leaders and Support Workers where suitable during the delivery of a set curriculum to groups of young people     

  • Implement Health and Safety standards/procedures for each activity/event (including COVID-19 guidance) and ensuring that young people are following all safety guidance throughout 

  • Act as a role model, encouraging young people to develop inclusive and positive behaviour towards others, and address challenging behaviour in an effective way 

  • Plan and deliver sessions to your team of young people, either face-to-face or via virtual means (if necessary)  

  • Ensure young people are engaging in activities by adapting session plans to individuals with the support of your Assistant Team Leader 

  • Adhere to and actively ensure all policies and procedures are followed, and manage individuals who may not be following these, especially regarding safeguarding, consent, confidentiality, information sharing and data storage 

  • Manage any incidents as they occur, ensuring the safety of others and reporting all incidents to the Wave Leader, completing any necessary documentation 

  • Set and maintain appropriate professional boundaries with young people in your care, and maintain adequate levels of participant discipline 

  • Represent NCS goals and values effectively with stakeholders (such as partnering charities) 

  • Supervise participants during breaks, meal, free times, and night-time responsibilities 

  • Adhere to the lights out policy, and work with other staff to ensure the young peoples’ safety during the night 

  • Attend staff meetings and training events, and complete NCS online modules as required 

  • Undertake all programme administration duties as required  

Skills and Experience


  • Previous experience of working with young people in a paid/voluntary capacity, and an understanding of how to engage young people 
  • Confidence to plan and deliver excellent sessions that will engage young people and an understanding of the need to adapt these to suit individual needs
  • Good interpersonal skills with people at all levels, including young people, parent/guardians, community partners and professionals
  • Demonstrate sensitivity and confidentiality to young people, parents/guardians and their families
  • Excellent organisational skills
  • Ability to take ownership and responsibility
  • Ability to work in a highly pressured and fast paced environment
  • A problem solver who is able to adapt to a challenging and changing environment and take initiative in managing these changes 
  • Ability to create and foster an inclusive environment and support young people who are particularly vulnerable
  • A clear DBS check and satisfactory references
  • Experience or a willingness to work in a residential setting


  • Previous experience of working with young people, either in a voluntary/paid/family capacity 
  • Previous experience of NCS provision
  • Experience and/or knowledge of online delivery
  • A clean driving license and access to a vehicle (Dorset Only)  

This role is perfect for a highly motivated and enthusiastic self-starter, looking to gain invaluable youth work and leadership experience.  

In light of Covid-19 Interviews may be undertaken via Microsoft Teams.  Following recent developments from COVID 19 you may see a delay in receiving feedback or interviews being scheduled.

Please Note:  The successful candidate must be able to work in the UK.

Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Successful applicants will be required to undertake an enhanced disclosure via the DBS, where appropriate.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

Note: You have to be 18 years old after 1st June 2022 before you can apply to work on the NCS programme. 

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