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Operations Executive

Posted on 2021-10-07


Greenwich, United Kingdom
Job Description

Twin is an award-winning provider of education, travel, work experience, accommodation, and employment services. We offer a diverse number of life enhancing services to our clients and every member of our team is essential in achieving this. As an organisation we are recruiting for a new Operations Executive is responsible for the all inbound and outbound group administration and operations, including all arrival and departure paperwork, compliance, reports and operating all services required by groups. This includes but is not restricted to delivering the travel requirements for specified overseas agents; administering and operating these arrangements to include transport, accommodation, language studies and excursions. Managing the costs and margins for these agents to meet set targets for volume, revenue and profitability. Assisting with new agent and product development. 

Key Responsibilities: 

  • Take full responsibility for all group bookings, from group confirmation on CLASS to departure
  • Ensure that services provided do not exceed quotes, indeed to strive to ensure maximum margin is achieved
  • Deliver the required tour arrangements for each client to a set deadline
  • Upsell with each group where possible to encourage package tours
  • Confirming/invoicing/agent liaison for all individual clients
  • Arranging/booking all the services requested for individuals including airport transfers, excursions, M&G, travel cards, living allowance, etc.
  • Ensure all documentation required for arrivals, programme content, itineraries is collected in its entirety in order to operate bookings efficiently
  • Provide excellent customer service to all stakeholders
  • Out of office emergency cover is required on a rotational basis
  • Ensure invoices reflect service provided all times by informing Admissions of any changes to the itinerary
  • Assist management in improving quality across all processes for the department
  • Ensure systems are continually updated
  • Improve reporting on CLASS
  • Compiling arrival checklist to ensure all relevant departments are aware of students’ arrivals
  • Work closely with HODs to ensure top quality service at all times
  • Work closely with the new business team to fulfil operations
  • Assist in continual improvement of systems and process to drive efficiency for all inbound operations and individuals
  • Develop and produce all the required daily, weekly, monthly placements reports.
  • Overseeing the upkeep of computerized records using CLASS.
  • Assist in the smooth running of the department
  • To manage and maintain an accurate management information database to utilise all operational needs.
  • To attend meetings and training events as required.

Skills and Experience 


  • Previous administration experience


  • Experience of operating inbound international groups
  • Experience of UKBA guidelines and compliance requirements
  • Experience of working for an English school
  • Experience of working for a tour operator
  • People, Customer Service and systems management experience

Education/Qualification desired 

  • A level or equivalent.
  • Demonstrable educational level commensurate with the needs and scope of the role

Additional Information 

Salary: £21,000 - £22,500 per annum (depending on experience) 
Location:  Greenwich  

Hours: 09:00 – 17:30  hrs Full time Monday- Friday 

 Closing Date: 20/12/2022 
Benefits:  25 days annual leave + bank holidays + Birthday day off; Pension contributions; Career development opportunities; Access to wide range of local and national discounts. 

In light of Covid-19 Interviews may be undertaken via Microsoft Teams. Following recent developments from COVID 19 you may see a delay in receiving feedback or interviews being scheduled. 
We regret that unsuccessful candidates will not be contacted. 
Please Note:  

The successful candidate must be able to work in the UK. 
Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. 
Successful applicants will be required to undertake an enhanced disclosure via the DBS, where appropriate. 
We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. 

Disability Confident Employer 

Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.  

If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.  

We ask all applicants if they want to be considered under this scheme.  By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed. 

Access to Work Scheme  

You can apply for Access to Work if you need support to get back to work. 

You can apply using the online service or apply by phoning Jobcentre Plus on: 

Telephone: 0800 121 7479 

Textphone: 0800 121 7579 

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