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Learner Engagement Consultant

Posted on 2023-08-11


Kent, United Kingdom
Job Description

eTraining  is part of Twin Group  and  has a number of pre-employment skills contracts and programmes that require active employer engagement, to support customers and learners into work and to a range of business environments.Twin Group is an award-winning provider of education, travel, work experience, accommodation, and employment services. We offer a diverse number of life enhancing services to our clients and every member of our team is essential in achieving this.  we are currently  Recruiting for  an Learner engagement consultant

The Learner Engagement Officer will support the business in meeting its learner engagement targets and outcomes. You will report to the Learner Engagement Manager and you will be responsible for learner starts on the pre-employment programmes working with local JCP’s and other relevant organisations. You will work with both internal and external stakeholders to maximise opportunities for the business.


  • Realising the businesses learner engagement strategy by selling eTraining services to JCP’s and other relevant organisations for all areas of employer-led provision in the business.
  •  Build relationships with learners to help them on their journey back into employment.
  • Create relationships with employers and recruiters to secure guaranteed interviews for those learners who go through training programmes, for their current recruitment campaign.
  • Engaging with colleagues across the business to utilise local employer networks, to
  • support the delivery of employment, work experience and Apprenticeship targets.
  • Producing regular reports for the Learner Engagement Team providing a summary of learner engagement including the number of new learners established and reporting against agreed KPIs.
  • Generating and managing a strong prospect pipeline: identifying, developing, and securing learner relationships to generate substantial long-term potential.
  • Meet monthly KPIs for both learner engagement and income generation – this includes KPIs relating to job outcomes.
  • Be in regular contact with your allocated accounts, ensuring contact & visibility on a regular basis and to encourage wider sales opportunities and provide information & advice to learners on the funded offers provided by eTraining.
  • Cover additional geographical areas of the contract when needed, to assist with the delivery of outcomes

Education /Qualification 

  •  Good Literacy and Numeracy Skills
  • Excellent IT Skills
  • Strong written and oral skills, with high business acumen and a professional approach.

Skills and Experience


  • Experience in identifying and bringing in new relationships/business with an evidenced track record of converting learner interest into business growth.
  •  Industry-specific experience in engaging with JCP’s and other relevant organisations to deliver job outcomes, work placements etc.
  •  A sales-focused mindset, with an ethical approach to learner development.
  • Knowledge and application of Safeguarding Requirements

Desirable, but not essential:

  • Previous experience working within the welfare-to-work industry, ideally from
  • within a training provider.
  • Knowledge of the barriers to employment for our demographic of learners, and you can assist employers to overcome the prejudice of this.

Additional Information

Salary: £28,000 - 30,000 (Depending on Experience)

Location: Remote but Covering Contracts in London and the South East. Must be based in either: Kent, Sussex, Surrey,

Contract : Permanent - Full time 

Hours: Monday to Friday 09:00 till 5:30 
Benefits: 25 days annual leave + bank holidays + Birthday day off; Pension contributions; Career development opportunities; Access to wide range of local and national discounts.
Please Note:  

The successful candidate must be able to work in the UK. 
e Training & Twin group are  committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. 
Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself. 
We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. 

Disability Confident Employer 

Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.  

If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.  

We ask all applicants if they want to be considered under this scheme.  By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed. 

Access to Work Scheme  

You can apply for Access to Work if you need support to get back to work. 

You can apply using the online service or apply by phoning Jobcentre Plus on: 

Telephone: 0800 121 7479 

Textphone: 0800 121 7579 

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