Twin Group is an award-winning provider of education, travel, work experience, accommodation, and employment services.  We offer a diverse number of life-enhancing services to our clients and every member of our team is essential in achieving this.

Ensuring the employment and training programmes/contracts have effective administrative support and resources to successfully deliver the services. Ensuring that all documents are pre-validated and entered into the Company’s/Prime’s database in a timely manner and that all Company/Prime procedures and processes maintain complete conformance to contractual and quality requirements. 

Responsibilities

• Validate of paperwork prior to participants being entered into databases. 
• Complete data inputting of all Starts, Outcomes and Leavers each week and maintain up-to-date records keeping errors within a 0% tolerance. 
• Liaise with colleagues to maintain up-to-date records for each participant. 

• Abide by the Company’s Information and data Protection Policy. 
• Collate management information and provide weekly statistics as and when required. 
• To gather monitoring information and help to compile monitoring reports, including data inputting into the company’s Management Information System. 
• To maintain accurate and up-to-date records of learners registered, achieved and withdrawn with our awarding body organisations. 
• To manage the petty cash and travel claims when and if required, in line with Twin’s Petty Cash Policy.  To adhere to the Petty Cash Policy and procedure at all times  

• To work within Twin Group’s mission statement and values and in accordance with all its policies and procedures. 
• Train staff in new processes on specific contracts 
• To undergo regular supervision and appraisal, maintain a CPD record and identify and attend training as required. 
• Be flexible in approach to workload to facilitate the smooth running of a welfare-to-work and training establishment. 
• To act as an ambassador for Twin at all times. 

• To contribute to the development of the Twin Group. 
• To work in accordance with all policies and procedures of the Twin Group. 
• To travel between Twin’s satellite centres as and when required. 
• Carry out all duties and responsibilities, whether specified above or otherwise, in a manner that will at all times promote and support the company’s objective of achieving continuous quality improvement in all aspects of its business. 
• Responsible for supporting all paperwork for administration audits. 

• Support in covering other admin staff. 
• Responsible for supporting with archiving contract paperwork. 
• Responsible for performing in accordance with all legislation. 
• Contribute to the creation, implementation, measurement, and continuous improvement of service delivery processes. 
• Inter Alia  

Education /Qualification 

• A minimum of 5 GCSEs or equivalent (essential) 
• Administrative qualifications (essential) 

Skills and Experience

• Experience working in administration departments. 
• Experience with PICs/CMS or similar Management Information Systems. 
• Knowledge and/or experience of working in the welfare-to-work within a UK context is an advantage. 
• Good administrative and organisation skills (filing, data processing, procedures improvement). 

• Literacy skills. 
• Computer literate. 
• Experience of successfully managing petty cash systems. 
• Able to perform all the duties and responsibilities in the work location, with reasonable adjustments where appropriate under the Disability Discrimination Act.  

Essential 

• A minimum of 5 GCSEs or equivalent (essential) 
• Administrative qualifications (essential) 

Desirable, but not essential:

• Office skills qualifications (desirable) 

Additional Information

Salary: £24,000 per annum 

Location: Leicester Office 

Contract:  Permanent - Full Time

Hours: Monday to Friday 09:00 – 17:30

Benefits: up to 25 days annual leave + bank holidays + Birthday Day off, per year; Long service award, an extra day annual leave per year completed, up to 5 additional days; 5 days paid sick leave per year; Employee referral scheme, up to £500 per successful referral; Sabbatical Leave the right to request up to 1 months unpaid sabbatical leave; Season ticket loan of up to £1000 per year; Pension contributions; Career development opportunities; 2 volunteering days per year; ability to purchase an additional 3 days annual leave per year; Death in service benefit, including an Employee Assistance Programme.

Please Note:  

The successful candidate must be able to work in the UK. 
Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. 
Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself. 
We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. 

Disability Confident Employer 

Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.  

If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.  

We ask all applicants if they want to be considered under this scheme.  By opting in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed. 

Access to Work Scheme  

You can apply for Access to Work if you need support to get back to work. 

You can apply using the online service or apply by phoning Jobcentre Plus on: 

Telephone: 0800 121 7479 

Textphone: 0800 121 7579