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Restart Advisor

Posted on 2024-01-08

Location

Southwark, United Kingdom
Job Description
Twin Group is an award-winning provider of education, travel, work experience, accommodation, and employment services. We offer a diverse number of life-enhancing services to our clients and every member of our team is essential in achieving this.

You will work with the Contract Manager and key stakeholders to deliver the contract outcomes, which are primarily employment focussed; ensuring that appropriate activity is undertaken with each customer to achieve job outcome targets. This will include sourcing vacancies and customer referrals, matching current caseload to vacancies, and supporting customers following their employment to ensure sustained outcomes are maintained.
You will be responsible for employer engagement, outreach, and employment advice for your caseload, and achieving the relevant targets.
Responsibilities
  • Establish rapport and build a challenging and supportive relationship with your clients and customers.
  • Manage a caseload of customers to ensure appropriate and effective contractual activity is undertaken by all customers according to their level of job readiness.
  • Address customers’ personal and contextual constraints to employment, implement action plans, providing challenge, advice, and guidance where appropriate to develop customer’s capability in the recruitment process so they have the skills and confidence to secure employment.
  • Directly deliver employment support, including job search guidance, CV writing, soft-skills development, and motivational sessions particularly focused on hospitality, retail, and tourism.
  • Generate leads for vacancies and employer relationships.
  • Account management of client relationships and delivery against their specifications.
  • Identify, structure, and recommend recruitment and training solutions, to meet the specific needs of customers and employers.
  • Sourcing referral routes for customers and using those referral routes to sign customers up for the program.
  • Provide advice, guidance, and support for customers during their initial weeks of employment, supporting them in the transition from welfare to employment.
  • Develop relationships and networks with key stakeholders including employers, job Centre teams, local authorities, and training providers to ensure the smooth operation of all processes.
  • Maintain paperwork and customer records to a required quality standard to ensure the customer journey is documented in accordance with our quality standards.
Education /Qualification 
  • GCSE or equivalent in English and Maths at Grade C or above.
Skills and Experience
Essential 
  • Strong sales and employment background
  • Experienced and confident in delivering against targets and KPIs in a challenging environment.
  • Understanding of the local market and industry networks.
  • Experience in giving advice, information, and guidance.
  • Substantial vocational subject knowledge and competencies in Business, Marketing, and social media.
Desirable, but not essential:
  • Full driving license to enable deployment across a specified geographical area (region), when required.
Additional Information

Salary: £27,000 - £30,000.00 per annum depending on experience
Location: Southwark Office 
Contract:  Permanent - Full Time
Hours: Monday to Friday 09:00 – 17:30
Benefits: up to 25 days annual leave + bank holidays + Birthday Day off, per year; Long service award, an extra day annual leave per year completed, up to 5 additional days; 5 days paid sick leave per year; Employee referral scheme, up to £500 per successful referral; Sabbatical Leave the right to request up to 1 months unpaid sabbatical leave; Season ticket loan of up to £1000 per year; Pension contributions; Career development opportunities; 2 volunteering days per year; ability to purchase an additional 3 days annual leave per year; Death in service benefit, including an Employee Assistance Programme.

Please Note:  
The successful candidate must be able to work in the UK. 
Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. 
Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself. 
  • All gaps in CVs must be explained satisfactorily.
  • Proof of identity and qualifications will be required.
  • Successful candidates will be required to complete a one-hour online safeguarding training before commencing employment.
We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. 

Disability Confident Employer 
Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.  
If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.  
We ask all applicants if they want to be considered under this scheme.  By opting in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed. 

Access to Work Scheme  
You can apply for Access to Work if you need support to get back to work. 
You can apply using the online service or apply by phoning Jobcentre Plus on: 
Telephone: 0800 121 7479 
Textphone: 0800 121 7579 
 

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