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HR Administrator Apprentice

Posted on 2024-02-26


Greenwich, United Kingdom
Job Description
Twin Group is an award-winning provider of education, travel, work experience, accommodation, and employment services.  We offer a diverse number of life-enhancing services to our clients and every member of our team is essential in achieving this.

The HR Administrator Apprentice provides administrative support to the HR team across the full range of HR work. Working as an apprentice administrator the post holder will be responsible for all HR administration, including receiving new starter documentation, ensuring that staff files are up to date, are compliant and ensuring the organisation meets it statutory legal requirements (Government Contractual requirements, OFSTED, BC, ISI, requirements). 

  • Carry out all the administrative processes in the recruitment process, for example, prepare recruitment documents, draft, and place adverts, monitor, and administer relevant tests, coordinate rejection, and offer letters.
  • Ensure that the HR service complies with safer recruitment practices and compliance including conducting BPSS checks, DBS checks, reference checking and right-to-work checks.
  • Administer the process for new employees and interns, for example, prepare contracts, and offer letters, process all pre-employment checks, register starts on payroll, and prepare badges.
  • Ensure the Single Central Record is always up to date and compliant.
  • Assist in ensuring payroll is processed correctly, working with the Recruitment Business Partner to ensure the pay sheet reflects changes to staff terms.
  • Twin Group HR and departmental Induction preparation.
  • Administer the probation process ensuring Managers know when review meetings need to take place.
  • Provide advice to users on HR systems including resolving or supporting the resolution of problems related to the operation of the HR system.
  • Support the development of the HR systems. This is to include training users to understand and use system modules.
  • Assist in arranging and taking part in presentations and training staff in the operation of the HR system regularly.
  • Ensure that the HR database correctly reflects the current staff conditions and details by recording new hires, transfers, terminations, changes in job classifications, tracking annual leave, sick, and personal time.
  • Develop and maintain administrative systems and procedures to provide administrative support for HR projects.  For example, arranging meetings, collating, and circulating papers, preparing statistical reports, entering data on IT systems, and following up action points.  
  • Carry out general administration tasks for the HR Department, for example, telephone answering, devising standard Human Resources documents and letters and managing the HR inbox.
  • Respond to reference requests for current or ex-members of staff in line with the Department Service Level Agreement.
  • Ensure electronic personnel files are maintained and filing (including scanned documents) are completed promptly.
  • Ensure up-to-date and complete bank of job descriptions/person specifications are maintained.
  • Take minutes at HR meetings and staff meetings (grievance/disciplinary and general) as required.
  • Ensure resignations are acknowledged promptly, the Line Manager is aware of the process and any outstanding annual leave is calculated in accordance with the employee’s terms and conditions.
  • Ensure exit interviews are conducted for all staff.
Education /Qualification 
  • GCSE 4-9 in English, Maths (desirable)
  • Understanding of IT and Microsoft Office
Skills and Experience
  • Excellent time management skills and a keen eye for detail.
  • An understanding of working within a busy administrative environment.
  • Customer service experience.
  • An understanding and commitment to Equality and Diversity, Safeguarding, Health and Safety and confidentiality.
Additional Information
Salary: Meets national minimum apprenticeship rate for the first year of the programme.
Location: Greenwich / Hybrid  
Contract:  Business Administrator Level 3 Apprenticeship with HR responsibilities - Full Time – This will be a fixed term for the apprenticeship period of 15 months with a view to becoming permanent on completion.
Hours: Monday to Friday 09:00 – 17:00 with the equivalent of 1 day per week towards off-the-job training.

Benefits: up to 25 days annual leave + bank holidays + Birthday Day off, per year; Long service award, an extra day annual leave per year completed, up to 5 additional days; 5 days paid sick leave per year; Employee referral scheme, up to £500 per successful referral; Sabbatical Leave the right to request up to 1 months unpaid sabbatical leave; Season ticket loan of up to £1000 per year; Pension contributions; Career development opportunities; 2 volunteering days per year; ability to purchase an additional 3 days annual leave per year; Death in service benefit, including an Employee Assistance Programme.

Please Note:  
The successful candidate must be able to work in the UK. 
Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. 
Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself. 
  • All gaps in CVs must be explained satisfactorily.
  • Proof of identity and qualifications will be required.
  • Successful candidates will be required to complete a one-hour online safeguarding training before commencing employment.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. 

Disability Confident Employer 
Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.  
If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.  

We ask all applicants if they want to be considered under this scheme.  By opting in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed. 

Access to Work Scheme  
You can apply for Access to Work if you need support to get back to work. 
You can apply using the online service or apply by phoning Jobcentre Plus on: 
Telephone: 0800 121 7479 
Textphone: 0800 121 7579 


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