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Senior NCS Advisor

Posted on 2024-03-12


Southwark, United Kingdom
Job Description
Twin Group is an award-winning provider of education, travel, work experience, accommodation, and employment services.  We offer a diverse number of life-enhancing services to our clients and every member of our team is essential in achieving this.

Our Senior NCS Advisor will have a direct impact on the life opportunities of our participants. As an Advisor, you will work directly with participants to enable them to gain employment or training.

Day to day you will be working with participants of all abilities – providing coaching, and support, creating action plans, identifying training needs and preparing participants for work experience in their chosen sector. Above all, this is a tailored service designed to address individual needs, enabling participants to overcome barriers and develop skills to support job readiness.

You should have worked in a similar employability support role. You will need to be used to caseload management, be able to prioritise your work and be used to working within a target-driven environment.

The project aims to provide support, challenge, guide and coach your caseload to support them in secure, long-term, sustainable employment or training.

  • Establish rapport and build a challenging and supportive relationship with your participants.
  • Manage a caseload of customers to ensure appropriate and effective contractual activity is undertaken by all customers according to their level of job readiness and they are moved on to employment/training or an apprenticeship within a short period.
  • Address customers’ personal and contextual constraints to employment, implement action plans, providing challenges, advice, and guidance where appropriate to develop customer’s capability in the recruitment process so they have the skills and confidence to secure employment within their chosen sector.
  • Directly deliver employment support, including job search guidance, CV writing, soft-skills development, interview skills and motivational sessions. 
  • Identify structure and recommend vacancy and training solutions, to meet the specific needs of participants and employers.
  • Provide advice, guidance, and support for customers during their initial weeks of employment, supporting them in the transition from welfare to employment.
  • Develop relationships and networks with key stakeholders including employers, job centre teams, local authorities, and training providers to ensure the smooth operation of all processes.
  • Observe and adhere to our customer service standards so that all participants are provided with the same high standard of service that maximises their chances of securing appropriate and sustainable employment.
  • Maintain paperwork and customer records to a required quality standard to ensure the participant journey is documented in accordance with our quality standards.
  • Ensure compliance with our company policies (including Health & Safety, Safeguarding and Data Security) so customers and colleagues are always protected.
Education /Qualification 
  • GCSE Grade A-C Maths and English or equivalent
  • IAG Level 3 or above.

Skills and Experience
  • Experience working in a customer-focused, results-driven environment.
  • Experience working in a welfare-to-work environment.
  • Experience of working on outreach work, with a variety of groups, some of which may be considered vulnerable.
  • Knowledge of the range and application of engagement techniques
  • Experience in working with customers and progressing them to achieve sustainable employment.
  • Knowledge of the local labour market.
  • Experience with appropriate IT systems i.e. PICS, Maytas, Access, Excel
  • IAG qualifications level 3
Desirable, but not essential:
  • Full driving license to enable deployment across a specified geographical area (region), when required.
Additional Information
Salary: £30,000.00 - £34,000.00 per annum depending on experience
Location: Southwark Office 
Contract:  Permanent - Full Time
Hours: Monday to Friday 09:00 – 17:30
Benefits: up to 25 days annual leave + bank holidays + Birthday Day off, per year; Long service award, an extra days annual leave per year completed, up to 5 additional days; 5 days paid sick leave per year; Employee referral scheme, up to £500 per successful referral; Sabbatical Leave the right to request up to 1 months unpaid sabbatical leave; Season ticket loan of up to £1000 per year; Pension contributions; Career development opportunities; 2 volunteering days per year; ability to purchase an additional 3 days annual leave per year; Death in service benefit, including an Employee Assistance Programme.

Please Note:  
The successful candidate must be able to work in the UK. 
Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. 
Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself. 
  • All gaps in CVs must be explained satisfactorily.
  • Proof of identity and qualifications will be required.
  • Successful candidates will be required to complete a one-hour on-line safeguarding training prior to commencing employment.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. 
Disability Confident Employer 
Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.  
If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.  
We ask all applicants if they want to be considered under this scheme.  By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed. 
Access to Work Scheme  
You can apply for Access to Work if you need support to get back to work. 
You can apply using the online service or apply by phoning Jobcentre Plus on: 
Telephone: 0800 121 7479 
Textphone: 0800 121 7579 


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