Cookie Consent by

Employment Consultant Surrey and Sussex

Posted on 2024-04-11


United Kingdom
Job Description
Twin Group is an award-winning provider of education, travel, work experience, accommodation, and employment services.  We offer a diverse number of life-enhancing services to our clients and every member of our team is essential in achieving this.

As an Engagement Consultant, you will work under the guidance of your operations Manager and your regional team colleagues to manage referrals and support with employment outcomes on our employability/skills contracts.  

You will ensure that appropriate activity is undertaken with each learner to achieve their goals and aspirations, including enrolment in suitable skills courses and a follow-up of their journey/progression route. This will include eligibility checks, enrolling learners on the programme, working with the Skills & Engagement Team sourcing appropriate vacancies. You will be responsible for outreach and employment advice for your caseload.  

  • Meet monthly Key Performance Indicators (KPIs) in relation to learners enrolling on courses. 
  • Establish rapport and build a challenging and supportive relationship with your caseload and across the relevant contracts 
  • Manage a caseload of learners to ensure appropriate and effective contractual activity is undertaken by all customers according to their level of job readiness 
  • Address learners' personal and contextual constraints to employment, implementing action plans, providing, advice and guidance where appropriate to develop learner capability in the recruitment process so they have the skills and confidence to secure employment.  
  • Follow the compliance regulations for the relevant contract(s) you are working on, to ensure that the customer meets all the necessary eligibility criteria and that paperwork is completed in full and accurately. 
  • Identify, structure and recommend recruitment and training solutions, to meet the specific needs of customers and employers 
  • Provide advice, guidance and support for customers during their initial weeks of employment, supporting them in the transition from welfare to employment 
  • Develop relationships and networks with key stakeholders including employers, job centre teams, local authorities, and training providers to ensure the smooth operation of all processes 
  • Maintain paperwork and customer records to a required quality standard to ensure the customer journey is documented in accordance with our quality standards and relevant documentation uploaded to the database from claim purposes 
  • Assist with all other areas of delivery in your region as and when required 
  • Cover additional geographical areas when required to contribute to the delivery of outcomes. 
  • Undertake any other reasonable/appropriate duties as needed. 
Education /Qualification 
  • GCSE grade A-C or equivalent in Maths and English
  • IAG Level 2 or above is desirable
Skills and Experience
  • Experience in delivering employability support programmes  
  • Experienced and confident in delivering against targets and KPIs 
  • Understanding the needs of long-term unemployed and recruitment needs  
  • Knowledge of the barriers to employment for our demographic of learners, and you can assist them in overcoming barriers and building confidence 
  • Good level of literacy and numeracy. 
  • Strong communication skills with the ability to convey complex ideas clearly and effectively. 
  • Patient, empathetic, and able to adapt communication methods to accommodate individual learners 
  • Efficient time management and the ability to plan ahead of time to accommodate new course enrolments  
  • Excellent communication, presentation, and interpersonal skills. 
  • Ability to engage and motivate learners from diverse backgrounds.  
Desirable, but not essential:
  • Delivering outcomes via an AEB-funded contract 
  • Understanding of AEB contract requirements and compliance. 
  • Level 2+ IAG 

Additional Information
Salary: £27,000-£28,000 per annum depending on experience
Location: Remote with the ability to travel across Surrey & Sussex
Contract:  Permanent - Full Time
Hours: Monday to Friday 09:00 – 17:30
Benefits: up to 25 days annual leave + bank holidays + Birthday Day off, per year; Long service award, an extra days annual leave per year completed, up to 5 additional days; 5 days paid sick leave per year; Employee referral scheme, up to £500 per successful referral; Sabbatical Leave the right to request up to 1 months unpaid sabbatical leave; Season ticket loan of up to £1000 per year; Pension contributions; Career development opportunities; 2 volunteering days per year; ability to purchase an additional 3 days annual leave per year; Death in service benefit, including an Employee Assistance Programme.

Please Note:  
The successful candidate must be able to work in the UK. 
Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. 
Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself. 
  • All gaps in CVs must be explained satisfactorily.
  • Proof of identity and qualifications will be required.
  • Successful candidates will be required to complete a one-hour on-line safeguarding training prior to commencing employment.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. 
Disability Confident Employer 
Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.  
If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.  
We ask all applicants if they want to be considered under this scheme.  By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed. 
Access to Work Scheme  
You can apply for Access to Work if you need support to get back to work. 
You can apply using the online service or apply by phoning Jobcentre Plus on: 
Telephone: 0800 121 7479 
Textphone: 0800 121 7579 


Others Vacancies