Twin Group is an award-winning provider of education, travel, work experience, accommodation, and employment services.  We offer a diverse number of life-enhancing services to our clients and every member of our team is essential in achieving this.

Located in Greenwich, London the College Manager will be responsible for the overall student experience and administration of our English language programmes and our newly launched NCUK’s International Foundation Year (IFY) programme. Reporting to the International Director, Sales & Operations and the Academic Director, they will also work closely with the Head of Operations to manage and oversee the smooth and effective running of Twin English Centre, London. 
 
The College Manager will be responsible for managing a team of people who are accountable for the overall running of the day-to-day activities of the centre from planning and preparation prior to arrival to programme delivery and customer service evaluation. 
 
This role includes assisting with the development and administration of efficient procedures, maximising technology, and streaming processes in line with that of the group to ensure a high level of service while growing     the team. Our customers are at the heart of everything we do as a business, as College Manager your key KPI is ensuring we provide every student with a positive experience at Twin and achieving high quality customer feedback. 


Key Responsibilities:

- Manage the inspection process for all company regulatory bodies including British Council, ISI and NCUK
- Ensure full UKVI Sponsorship compliance
- Delivery of the year round and the London summer centre delivery plan    
- Delivery of all due diligence requirements for operations such as safeguarding, health and safety etc.
- Recruitment induction and training and performance management of all centre staff
- Achievement of agreed customer and agent satisfaction standards in all matters of on the ground delivery
- Liaising with the sales team to ensure maximum centre utilisation and workflow equalisation
- Liaising with the operations and accommodation teams to ensure timely and accurate processing of all centre bookings
- Ensuring the timely processing of purchase orders and Pleo receipts to enable accuracy of financial reporting
- Deliver the below the sales line P&L budget items
- Develop and maintain documented operating processes and procedures to ensure a consistently high standard of delivery
- Successfully set up and subsequently decommission all designated summer centres pre and post live operation respectively 
- Ensure compliance with all internal policies and procedures
- Out of office emergency cover required
- Coordination of all EFL non-teaching staff to include administration and student services.
- Work in conjunction with the Director of Studies in relation to classroom space, teacher numbers and academic supplies.
- Work with the Sales Team  Business Development Managers and Head of Sales in dealing with enquiries in a timely manner
- Maintain our Feedback programme – collect, compile, and report ongoing student satisfaction to the wider team.
- Monitor complaints regularly, follow up actions and keep management up to date with issues


Key Responsibilities International Foundation Year Programme (IFY):

-Devise and implement procedures for day-to-day IFY operations  
-Oversee the delivery of high-quality IFY teaching programme in accordance with the syllabi  
-Co-ordination of the IFY academic calendar and assessment dates  
-Co-ordination and administration of IFY examinations in line with NCUK exam standards and external moderation.  
-Ensure accurate and up to date IFY student academic records are maintained  
-IFY Teacher recruitment and induction  
-IFY Teacher observation and staff appraisals  
-Design CPD programme for IFY staff  
-Navigate centre through IFY first year of delivery and year audit.  
-Meet regularly with IFY Academic management to review programme and student progression.   
-Maintain excellent relationship with all stakeholders


Education & Experience:

-Academic qualification at post-graduate (PGGE or DELTA) or relevant professional qualifications (Essential).   
-Education management experience (Essential). Normally a minimum of five years’ education management experience.  
-An understanding of UK/Western higher education and the needs and requirements of international students (Essential).  
-Direct experience of higher education in an international context (Essential).  
-An understanding and experience of International Foundation Qualifications (Essential).  
-Relevant teaching experience. (Essential). Normally a minimum of five years teaching experience.   
-Experience of academic assessment and standards and of quality assurance procedures.
- A demonstrable track record in business management 
- Significant proven experience of achieving key performance targets  
- Management experience of working with other departments to help achieve company and personal goals 
 

Desirable:

- Specific experience of education in United Kingdom (Desirable).  
- Experience of the development of academic qualifications (Desirable).   
- An understanding and appreciation of private sector education (Desirable).  
- Experience of living and working in United Kingdom (Desirable).  
- Sound knowledge of health and safety (Desirable)  
- High level of Excel skills, knowledge of CLASS management system (or similar) and CRMS (preferred) 


Skills (Essential):

- Demonstrable cross-cultural awareness and understanding.  
- Strong leadership skills and a proven ability to lead, motivate, coach and develop staff.  
- A commitment to teamwork, and a demonstrated ability to manage resources effectively, whether human or physical.  
- A record of achievement in teaching.  
- Excellent interpersonal, communication and presentation skills including fluency in English. 
Numerate and articulate.  
- Communicate effectively with academics in the Study Centre and externally (for example NCUK academic, moderators, etc.).  
- An ability to review assessments outside his/her discipline including formative and summative assessments set by academic staff at the Study Centre.  
- Competence in the effective use of Information and Communications Technologies (ICT).  
- Proven planning and organisational skills and an ability to take initiative within curriculum and policy objectives. 
- Proven ability to organise and plan workload, manage conflicting priorities, and possess the flexibility to shift priorities accordingly. 
- The ability to contribute to policy development.  
- Financial competence  
- A record of attention to detail, thoroughness and fairness.  
- The ability to prioritise, meet deadlines, work under pressure and, when necessary, with minimal resources.  
- Outward looking and student sympathetic.  
- A mentor to staff.  
- Flexible with the ability to solve problems, to put in the time necessary to do the job, to take decisions and to accept responsibility.  
- A willingness to learn, to improve personal teaching and management effectiveness and, where appropriate, an ability to adapt.  
- Credible in the international academic community.  
- Practical with high integrity, honesty and ethical standards.  
- Enthusiastic and committed with stamina and a positive attitude.  

Additional Information:

-Salary: £55,000.00 - £60,000.00 per annum depending on experience plus bonus
-Location: Greenwich 
-Contract:  Permanent - Full Time
-Hours: Monday to Friday 09:00 – 17:30
-Closing date 22/07/2024

Benefits: 

-Up to 25 days annual leave + bank holidays + Birthday Day off, per year
-Long service award, an extra days annual leave per year completed, up to 5 additional day
-5 days paid sick leave per year
-Employee referral scheme, up to £500 per successful referral
-Sabbatical Leave the right to request up to 1 months unpaid sabbatical leave
-Season ticket loan of up to £1000 per year
-Pension contributions
-Career development opportunities
-2 volunteering days per year
-Ability to purchase an additional 3 days annual leave per year
-Death in service benefit, including an Employee Assistance Programme.


Please Note:  

The successful candidate must be able to work in the UK. 
Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. 
Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself. 
-All gaps in CVs must be explained satisfactorily. 
-Proof of identity and qualifications will be required. 
-Successful candidates will be required to complete a one-hour on-line safeguarding training prior to commencing employment.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. 


Disability Confident Employer:

Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.  
If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.  
We ask all applicants if they want to be considered under this scheme.  By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed. 


Access to Work Scheme:

You can apply for Access to Work if you need support to get back to work. 
You can apply using the online service or apply by phoning Jobcentre Plus on: 
Telephone: 0800 121 7479  - Textphone: 0800 121 7579