Job Role

Twin is an award-winning provider of education, travel, work experience, accommodation, and employment services. We offer a diverse number of life enhancing services to our clients and every member of our team is essential in achieving this. As an organisation we are recruiting for a new Employment Consultant who will work with the Contract Manager and key stakeholders to deliver the contract outcomes, which are primarily employment focussed; ensuring that appropriate activity is undertaken with each customer to achieve job outcome targets. This will include sourcing vacancies and customer referrals, matching current caseload to vacancies, supporting customers following their employment to ensure sustained outcome are maintained.

You will be responsible for employer engagement, outreach and employment advice for your caseload, and achieving the relevant targets.

Key Responsibilities

• Establish rapport and build a challenging and supportive relationship with your clients and customers;
• Manage a caseload of customers to ensure appropriate and effective contractual activity is undertaken by all customers according to their level of job readiness;
• Address customer’s personal and contextual constraints to employment, implementing action plans, providing challenge, advice and guidance where appropriate to develop customer’s capability in the recruitment process so they have the skills and confidence to secure employment.
• Directly deliver employment support, including job search guidance, CV writing, soft-skills development and motivational sessions particularly focused around hospitality, retail and tourism.
• Generate leads for vacancies and employer relationships;
• Account management of client relationships and delivery against their specifications;
• Identify, structure and recommend recruitment and training solutions, to meet the specific needs of customers and employers;
• Sourcing referral routes for customers, and using those referral routes to sign customers up to the programme;
• Provide advice, guidance and support for customers during their initial weeks of employment, supporting them in the transition from welfare to employment;
• Develop relationships and networks with key stakeholders including employers, jobcentre teams, local authorities, and training providers to ensure smooth operation of all processes
• Maintain paperwork and customer records to a required quality standard to ensure the customer journey is documented in accordance with our quality standards.

Skills and Experience

Essential

• Strong sales and employment background
• Experienced and confident in delivering against targets and KPI’s
• Understanding of the local market and industry networks
• Experience of giving advice, information and guidance

Additional Information

Salary: £24,000 - £26,000 per annum (depending on experience)
Location:  London

Hours: 37.5 hrs (Full time) Monday- Friday
Closing Date: 19/6/2021
Benefits: 25 days annual leave + bank holidays + Birthday day off; Pension contributions; Career development opportunities; Access to wide range of local and national discounts.

In light of Covid-19 Interviews may be undertaken via Microsoft Teams. Following recent developments from COVID 19 you may see a delay in receiving feedback or interviews being scheduled.

We regret that unsuccessful candidates will not be contacted.

Please Note:

The successful candidate must be able to work in the UK.

Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Successful applicants will be required to undertake an enhanced disclosure via the DBS, where appropriate.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

Disability Confident Employer

Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme. 

If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place. 

We ask all applicants if they want to be considered under this scheme.  By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed.