Job Role

Twin is an award-winning provider of education, travel, work experience, accommodation, and employment services. We offer a diverse number of life enhancing services to our clients and every member of our team is essential in achieving this. As an organisation we are recruiting for a new Contracts Manager to take full responsibility of the delivery of all contractual performance targets for the contracts by ensuring a team of Delivery managers and Employment Consultants work effectively and cohesively. You will be working closely with the Regional Head of Operations to deliver the business unit targets.  The role will also have P&L responsibility,  MSDL and MPL accountabilities.

Key Responsibilities

• The performance of the contracts.
• Develop individuals and teams to their full potential to maximize performance.
• Ensure team delivery is contract compliant and financially sound.
• Manage people in line with Twin values and business rules and guidelines.
• Use business intelligence to manage performance against delivery plans.
• Facilitate and empower the operation through interdependent teams.
• The delivery of the business unit to provide excellent customer service and outstanding results within budget and ensuring all targets are met.
• The delivery and development of the teams providing clear direction and information, enabling them to fulfill their role ensuring group/individual set targets are met.
• Establishing and maintaining systems and processes ensuring the center achieves all quality and financial measures.
• To actively promote and support an empowered open success culture.
• The relationship and interface between the internal and external support team and Senior Management and people involved in delivery.
• Communication at all levels to be open and honest and a clear two- way channel.

Skills and Experience

Essential

• Supervisory or management experience working with people to help them achieve company and personal goals.
• Financial Management Ability, experience creating and interpreting financial documentation including budgets, balance sheets and Profit and Loss Accounts.
• An ability to understand the business and interpret information to enable Delivery Managers and others to achieve set targets within their role.
• An ability to manage an effective performance management system so that people understand Twin’s expectations.
• An ability to manage relationships at a working level with key partners, clients and customers and be an ambassador for Twin.
• Ability to create knowledgeable people and teams and encourage a culture of learning, knowing and sharing.
• Knowledge of the welfare system, including welfare to work, DWP and JCP.

Desirable

• Management qualification or equivalent

Additional Information

Salary: £38,000 - £40,000 per annum (dependent on experience)
Location:  Office-based, Greenwich

Hours: 42.5 hrs (full time) Monday- Friday
Closing Date: 20 October 2021 
Benefits: 25 days annual leave + bank holidays + Birthday day off; Pension contributions; Career development opportunities; Access to wide range of local and national discounts.

In light of Covid-19 Interviews may be undertaken via Microsoft Teams.  Following recent developments from COVID 19 you may see a delay in receiving feedback or interviews being scheduled.

We regret that unsuccessful candidates will not be contacted.

Please Note:

The successful candidate must be able to work in the UK.

Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Successful applicants will be required to undertake an enhanced disclosure via the DBS, where appropriate.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

Disability Confident Employer.

Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme. 

If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place. 

We ask all applicants if they want to be considered under this scheme.  By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed.

Access to work scheme

You can apply for Access to Work if you need support to get back to work.

You can apply using the online service.

They can also apply by phoning Jobcentre Plus on:

Telephone: 0800 121 7479

Textphone: 0800 121 7579