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Employer Engagement Officer

Posted on 2024-02-02

Location

Southwark, United Kingdom
Job Description
Twin Group is an award-winning provider of education, travel, work experience, accommodation, and employment services.  We offer a diverse number of life-enhancing services to our clients and every member of our team is essential in achieving this.

This is an employer-facing role which requires engagement with hiring managers to understand their recruitment needs and co-design a routeway into employment for participants across a range of programmes delivered by Twin.  
 
The role will leverage strong relationships to promote inclusive employment practices, such as Disability Confident, work trials and working interviews, with a primary focus on meeting employer expectations. 

Responsibilities
Engagement 
  • Work with local teams to identify new and existing opportunities using robust employer data to target prospective local and regional employers.
  • Take responsibility for generating business leads with potential employers through a range of approaches including telephone contact, face-to-face meetings and delivering presentations.
  • Develop relationships with key stakeholders to ensure that business outcomes are maximised through access to wider employment networks.
Account management 
  • Increase the number of employers who choose to work with Twin to recruit their workforce by building positive relationships underpinned by a high-quality responsive service which exceeds expectations. 
  • Maximise the impact of repeat business, above the current levels being achieved, through new and existing employer accounts. 
  • Keep up-to-date on changes and developments within the labour market, providing operational teams with relevant intelligence on trends and demands. 
Opportunity generation 
  • Ensure information on vacancies is communicated promptly to the operations teams whilst adhering to specified processes. 
  • Work closely with operations teams to ensure that employers have access to the most appropriate individuals for their business. 
  • Provide the operations teams with sufficient information to inform decision-making on matching programme participants with employers. 
Quality 
  • Maintain an employer contact database and keep accurate employer. 
  • Ensure all recruitment services are delivered to agreed Key Performance Indicators and targets. 
  • Undertake regular reporting on the job vacancies secured and outcomes achieved in response. 
General   
  • Ensures best practice is adhered to and championed. 
  • Is prepared to work flexibly, which may include occasional evenings and weekends to meet the needs of the contract, including any necessary travel and overnight stays. 
  • Accountable for own professional development and undertake necessary training as identified in the Performance Review process. 
  • To handle personal data in accordance with the organisation's data protection policy. 
  • Actively participate in, and promote Prevent and the safeguarding of children, young people and vulnerable adults. 
  • Adhere to the company’s policies and procedures always, including Safeguarding, Equal Opportunities, Quality, Health and Safety and IT. 
  • To undertake any other duties, as required, appropriate to the post. 
Education /Qualification 
  • GCSE or equivalent in English and Maths at Grade C or above.
Skills and Experience
Essential 
  • Business-to-business sales, marketing, networking. 
  • Very strong written and verbal communication skills. 
  • Working with external senior managers in an account management capacity. 
  • Working in a performance target-driven environment e.g. recruitment consultant, sales representatives. 
  • GCSE or equivalent in English and Math at grade ‘C’ or above, or equivalent qualification or experience. 
  • Willingness to undertake any relevant training to develop within the role. 
Desirable, but not essential:
  • Knowledge of employment legislation governing recruitment practices. 
  • Administration or delivery of recruitment and assessment processes. 
  • Knowledge of social media utilised for networking and lead generation. 
  • Ability to sell a range of services to match the needs of internal and external customers. 
  • Working in recruitment, publicly funded services, or other similar sectors. 
  • Working with disadvantaged customer groups in the delivery of customer services. e.g. mental health. 
  • High level of digital literacy, including strong working knowledge of Microsoft Office applications and web-based communication technologies. 
  • Understanding of the requirement for accurate completion of paperwork and contract compliance. 
  • In-depth knowledge of the local labour market. 
  • CPRS, CIPD, IEC or REC qualification or equivalent. 
  • Level 3 Award in Employability Services Sector or equivalent. 
Additional Information
Salary: up to £35,000 per annum depending on experience
Location: Southwark Office 
Contract:  Permanent - Full Time
Hours: Monday to Friday 09:00 – 17:30

Benefits: up to 25 days annual leave + bank holidays + Birthday Day off, per year; Long service award, an extra day annual leave per year completed, up to 5 additional days; 5 days paid sick leave per year; Employee referral scheme, up to £500 per successful referral; Sabbatical Leave the right to request up to 1 months unpaid sabbatical leave; Season ticket loan of up to £1000 per year; Pension contributions; Career development opportunities; 2 volunteering days per year; ability to purchase an additional 3 days annual leave per year; Death in service benefit, including an Employee Assistance Programme.

Please Note:  
The successful candidate must be able to work in the UK. 
Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. 
Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself. 
  • All gaps in CVs must be explained satisfactorily.
  • Proof of identity and qualifications will be required.
  • Successful candidates will be required to complete a one-hour online safeguarding training prior to commencing employment.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. 

Disability Confident Employer 
Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.  
If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.  
We ask all applicants if they want to be considered under this scheme.  By opting in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed. 

Access to Work Scheme  
You can apply for Access to Work if you need support to get back to work. 
You can apply using the online service or apply by phoning Jobcentre Plus on: 
Telephone: 0800 121 7479 
Textphone: 0800 121 7579 

 

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