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Learner Engagement Consultant

Posted on 2024-03-01

Location

Kent, United Kingdom
Job Description
Twin Group is an award-winning provider of education, travel, work experience, accommodation, and employment services.  We offer a diverse number of life-enhancing services to our clients and every member of our team is essential in achieving this.

As a Learner Engagement Consultant, your key focus will be collaborative engagement with employers, learners, and partners to meet targeted Key Performance Indicators (KPIs) related to learner recruitment. 

Your primary responsibilities include sourcing learners for adult education courses, with a specific emphasis on Multiply, Skills Bootcamps, and Adult Education Budget courses. This role entails working closely with both internal and external stakeholders to optimise opportunities for learner referrals. The role requires you to be passionate about connecting individuals with educational opportunities and achieving measurable outcomes. This position offers a dynamic and impactful opportunity for learner engagement. 

Responsibilities
  • Meet monthly Key Performance Indicators (KPIs) for both learner engagement and income generation, with a focus on outcomes related to job placements. 
  • Interact with JCP claimants and other community group customers to promote courses, enabling the acquisition of skills, knowledge, and confidence to enhance employability. 
  • Deliver comprehensive course information to partners, fostering confidence and understanding of the support available through our training programs. 
  • Actively promote new and existing courses to employers, contributing to the development of a customer pipeline aligned with company objectives and community needs. 
  • Play a pivotal role in promoting local employer vacancies, and establishing valuable connections within the community. 
  • Conduct expressions of interest and enrolment processes for prospective learners through telephone and face-to-face interactions. 
  • Collaborate with learners to identify and address barriers to work and learning, developing effective solutions. 
  • Communicate proficiently with learners and stakeholders across various levels, ensuring a positive and supportive learner experience. 
  • Cultivate relationships with employers to secure guaranteed interviews for learners completing training programmes. 
  • Produce regular reports detailing progress and achievements towards established KPIs. 
  • Generate and manage a robust prospect pipeline, identifying and nurturing learner relationships for substantial long-term potential. 
  • Maintain regular contact with the pipeline, ensuring consistent visibility and exploring wider sales opportunities for various provision types offered by the organisation. 
  • Cover additional geographical areas when required to contribute to the delivery of outcomes. 
  • Undertake any other reasonable/appropriate duties as needed. 
Education /Qualification 
  • GCSE Maths and English level A-C or equivalent.
Skills and Experience
Essential 
  • Experience identifying and bringing in new relationships/businesses with an evidenced track record of converting learners’ interest into business growth.
  • Industry-specific experience in engagement with JCP and other relevant organisations to deliver job outcomes/work placements.  
Desirable, but not essential:
  • Knowledge of the barrier to employment for our demographic of learners can assist in overcoming barriers.
  • Full UK driving licence.
Additional Information
Salary: £28,000 - £35,000 per annum depending on experience
Location: Remote-based, covering Kent
Contract:  Permanent - Full Time
Hours: Monday to Friday 09:00 – 17:30
Benefits: up to 25 days annual leave + bank holidays + Birthday Day off, per year; Long service award, an extra day annual leave per year completed, up to 5 additional days; 5 days paid sick leave per year; Employee referral scheme, up to £500 per successful referral; Sabbatical Leave the right to request up to 1 months unpaid sabbatical leave; Season ticket loan of up to £1000 per year; Pension contributions; Career development opportunities; 2 volunteering days per year; ability to purchase an additional 3 days annual leave per year; Death in service benefit, including an Employee Assistance Programme.
Please Note:  
The successful candidate must be able to work in the UK. 
Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. 
Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself. 
  • All gaps in CVs must be explained satisfactorily.
  • Proof of identity and qualifications will be required.
  • Successful candidates will be required to complete a one-hour online safeguarding training before commencing employment.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. 
Disability Confident Employer 
Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.  
If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.  
We ask all applicants if they want to be considered under this scheme.  By opting in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed. 
Access to Work Scheme  
You can apply for Access to Work if you need support to get back to work. 
You can apply using the online service or apply by phoning Jobcentre Plus on: 
Telephone: 0800 121 7479 
Textphone: 0800 121 7579 

 

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