Job Description  

Job Title: Enrolment Officer – Apprenticeships 

Reports to: Apprenticeship Operations Manager 

Salary: £25,000

Purpose  

As the Apprentice Enrolment Officer, you will provide an effective and timely service in the enrolment of learners onto Apprenticeship programmes of learning. You will be responsible for the co-ordination and administration of new learner enrolments, applicant processing, and new learner communication, follow up and resolution of queries. With an eye for detail and a rigorous approach to quality, you will ensure all compliance elements relating to the sign up of an Apprentice are fully completed, as the single and first point of contact for all prospective Apprentices, working alongside the business development team and skills development coaches and to ensure all sign-ups are fully compliant, supporting business growth.  

Main Duties and Responsibilities  

1. To lead on learner enrolments including booking induction appointments, the administration of the initial sign-up process, of on-line enrolments and undertaking follow up actions as appropriate.  

2. Lead on the checking and verification of learner eligibility in line with funding rules and legislation. 

3. Conduct prior attainment checks to ensure managers are aware of potential funding reductions and review initial assessment results for learners in line with programme and funding requirements.  

4. Work closely with the business development team and administration team, to ensure that learner enrolments are completed quickly and efficiently whilst maintaining the levels of quality and compliance required by eTraining, the Twin Group and its funders. 

 5. With the administration team, ensure the timely registration of learners on the relevant learning/assessment platforms once all required documentation and funding has been secured. 

 6. Use the required systems effectively to ensure that all evidence is collated, stored and is available for claims preparation activity, ensuring it is up to date and auditable.  

7. Support the administration team in the effective collation and cleansing of electronic data on systems, ensuring clean data is always retained in line with funding requirements and the document retention policy.  

8. Provide exceptional customer service and excellence at all times, enhancing the learner and employer experience ensuring it is at the forefront of all admissions processes and procedures.  

9. To adhere to eTraining and Twin policies, processes, and quality standards always.  

Other  

1. To undertake any further training as identified in Twin appraisal and review procedures. 

2. Ensure that safe working practices are followed in respect of COSHH and other Risk Assessment control measures.  

3. Employees must comply with the provisions of ‘The Health and Safety at Work Act 1974’ and must take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts of omissions whilst at work. Employees are also required to co-operate with their employer to enable them to perform or comply with any statutory provisions. eTraining and Twin’s efforts to promote a safe and healthy working environment can only succeed with the full co-operation of its employees.  

4. To understand, comply with and promote Twins safeguarding policy and procedures. It is the responsibility of all employees to make the working environment safe and secure for all. Twin can only ensure its dedication to the protection of vulnerable people with the full cooperation of its employees.  

5. Twin has a Diversity and Inclusion Policy, and it is the responsibility of all staff to comply with this.  

6. To maintain confidentiality about learners, staff, and other Twin business. The work is of a confidential nature and information gained must not be communicated to other persons except in the recognised course of duty. The post holder must always meet the requirements of the Data Protection Act. 

 7. To maintain awareness of risk, and to take personal responsibility for ensuring that Twin is not exposed to risk. To report any issues or concerns relating to risk and the effectiveness of Twin’s risk management arrangements.  

8. Be aware of, promote and implement Twin's risk, quality, and Information Security Management Systems.  

9. To report to line manager, or other appropriate person, any awareness of bad practice. 

10. Recycle and manage energy within your environment in line with the Group’s aim to adopt green approaches and become carbon neutral.  

This job description is intended to provide a broad outline of the main duties and responsibilities only. The post holder will need to be flexible in developing the role in conjunction with the line manager. The post holder may be asked to carry out any other delegated duty or task that is in line with their post.  

Person Specification 

Job Title: Enrolment Officer (E=Essential D=Desirable) 

SKILLS AND CORE COMPETENCIES  

Technical competency (qualifications and training)  

· Embraces change and drives continuous improvement (E) 

· People centred in a commercial framework, takes accountability for results(E) 

· Demonstrates a passion to support the aims of the organisation and acts with integrity (E) 

· Collaborates and unites behind the organisations mission, vision, values, and purpose (E)  

· Provides a best-in-class service to all learners, internal and external (E) 

Experience  

· Relevant previous administrative experience 

· Experience of Apprenticeship learner sign up processes (E) 

Skills and Attributes 

Must be a driver with own car

 · Ability to provide a highly efficient administrative service. (E) 

 · Good organisational, time management and administrative skills. (E) 

 · Excellent IT skills with ability to understand new systems. (E) 

 · Flexible approach and an ability to cope with the varying demands of the role. (E) 

Personal qualities, communicating and relating to others 

 · Excellent interpersonal and communication skills. (E)  

Safeguarding 

 · Be able to display an awareness, understanding and commitment to the protection and safeguarding of young people and vulnerable adults. (E) 

 · This post requires a Disclosure and Barring Service Check at a Basic level (E)  

Other 

 · Understand and be able to demonstrate a commitment to Equal Opportunities and Diversity. (E)