Twin Group is an award-winning provider of education, travel, work experience, accommodation, and employment services.  We offer a diverse number of life enhancing services to our clients and every member of our team is essential in achieving this. Twin Employment and Training is one of the leading Welfare to Work Providers in the London area and specialises in offering flexible training options to suit the needs of a wide range of learners. We are currently recruiting for an Employment Consultant to work on the Restart programme. This position will play a key role in contributing to the UK’s economic recovery, ‘Restart’ which is a cornerstone of the Governments ‘Plan for Jobs’ strategy and will address the barriers to gaining new employment with tailored support for everyone to achieve and sustain employment, including supported job search, re-training for a different sector and restoring self-confidence for work.

Responsibilities

• Meet, and strive to exceed, personal performance targets (Key Performance Indicators).
• Progressively manage a caseload of referred customers using a variety of appropriate strategies to help them overcome barriers to gaining employment.
• Deliver a positive experience to new customers, ensuring they engage with you and the Programme.
• Achieve the Customer Service Standards required on the program.
• Facilitate a range of assessments with everyone, using a suite of tools, to fully understand a customer’s personal circumstances, ambitions and goals.
• Co-produce personalised tailored Action Plans featuring SMART targeting to enable positive and timely progression.
• Provide tailored support in all aspects of job-search and interview preparation to ensure that customers are matched to the right job that enables them to sustain employment.
• Where required, provide appropriate training/guidance to customers to help them master digital technologies, in order for them to engage in guided self-service learning materials and online job vacancies.
• Ensure all relevant evidence requirements are met to verify job starts.
• Fully understand the local labour market, to source suitable job opportunities.
• Undertake direct marketing to employers using digital media e.g. email, LinkedIn, Facebook, Twitter etc.
• Market specific customers to employers.
• Meet, and strive to exceed, personal performance targets (Key Performance Indicators).
• Progressively manage a caseload of referred customers using a variety of appropriate strategies to help them overcome barriers to gaining employment.
• Deliver a positive experience to new customers, ensuring they engage with you and the program.
• Achieve the Customer Service Standards required on the program.
• Facilitate a range of assessments with everyone, using a suite of tools, to fully understand a customer’s personal circumstances, ambitions and goals.
• Where required, provide appropriate advice and guidance on the basics of self-employment and signpost customers to specialist agencies that can further support customers in respect to self-employment.
• Co-produce personalised tailored Action Plans featuring SMART targeting to enable positive and timely progression.
• Provide tailored support in all aspects of job-search and interview preparation to ensure that customers are matched to the right job that enables them to sustain employment.
• Where required, provide appropriate training/guidance to customers to help them master digital technologies, in order for them to engage in guided self-service learning materials and online job vacancies.
• Ensure all relevant evidence requirements are met to verify job starts.
• Fully understand the local labour market, to source suitable job opportunities.
• Undertake direct marketing to employers using digital media e.g. email, LinkedIn, Facebook, Twitter etc.

Education /Qualification 

• GCSE or equivalent in English and Math’s at Grade C or above.

Skills and Experience

Essential 

• A good working knowledge of the local labour market in the specified geographical locations.
• Basic knowledge of self-employment.
• Fully IT literate in using a range of Microsoft Office programs to include 365 products and modern digital technologies, i.e. Microsoft Teams
• Experience of working in a target driven environment.
• Experience of delivering services to meet contractual and quality standards.

Desirable, but not essential:

• Knowledge of the employability industry.
• Knowledge of the recruitment industry.
• Experience of working with people in the provision of ‘information, advice & guidance’.
• Full driving license to enable deployment across a specified geographical area (region), when required.

Additional Information

Salary: £27,000 per annum 

Location: Southwark  Office 

Contract:  Permanent - Full Time

Hours: Monday to Friday 09:00 – 17:30

Benefits: 25 days annual leave + bank holidays + Birthday day off; Pension contributions; Career development opportunities; Access to wide range of local and national discounts.  
Please Note:  

The successful candidate must be able to work in the UK. 
Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. 
Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself. 
We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. 

Disability Confident Employer 

Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.  

If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.  

We ask all applicants if they want to be considered under this scheme.  By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed. 

Access to Work Scheme  

You can apply for Access to Work if you need support to get back to work. 

You can apply using the online service or apply by phoning Jobcentre Plus on: 

Telephone: 0800 121 7479 

Textphone: 0800 121 7579