Twin is an award-winning provider of education, travel, work experience, accommodation, and employment services. We offer a diverse number of life enhancing services to our clients and every member of our team is essential in achieving this. we are currently we are recruiting for new Group Travel Executive to deliver the travel requirements for specified overseas agents and direct groups.

OVERVIEW OF THE ROLE

To deliver the travel requirements for specified overseas agents and direct groups.  To administer and operate these arrangements to include transport, accommodation, language studies, excursions and all ground handling services.   To manage the costs and margins for each group and “upsell” where possible to meet set AVB targets, revenue and profitability. To assist with new agent, market and product development.

RESPONSIBILITIES

• Deliver the required tour arrangements for each client to a set deadline.
• Deliver sales quotations using agreed rates to meet customer travel requirements and company target margin and revenue.
• Assist  the sales team in the development of new agents/clients to develop growth for the company.
• Book school integration programmes with local schools, you will be their first point of contact. You will also be responsible for operating these bookings.
• Assist operations where required with ground handling and operations and support the summer school operations with entrance and ground handling services annually
• Upsell with each group where possible to encourage package tours.
• Assist with product development to ensure all products meet  client/agent requirements.
• Attend training to develop relevant knowledge and skills.
• Adhere to TTI health and safety policy and other requirements relating to care of equipment and property.
• Flexibility to standard working hours may be necessary in peak operating periods.
• Out of office emergency cover is required on a rotational basis.

Experience and skills

• Previous experience in sales preferably tourism (desirable)
• Experience in an administrative role (essential)
• Fluent in verbal and written English and French (essential)
• Experience in a telephone based customer service role (desirable)

Additional Information:

Salary: £27000 per annum (plus bonus)
Location: Greenwich 
Hours: 09:00 -17:30 Full-time Monday- Friday.

BENEFITS

• 25 days annual leave plus bank holidays (this is pro rata for part time staff)
• Long service award – extra day’s leave added after completion of a full year of employment, up to an additional 5 extra days
• birthday off (additional to leave)   
• 5 days paid sick leave per year
• free eye tests
• Employee referral scheme  - £500 for a successful referral
• Pension – 3% employer contribution
• Sabbatical. We are introducing the right to request up to 1 month’s unpaid sabbatical leave
• Season ticket loan of up to £1000.00 per year
• Cycle to work and Techsave schemes
• 2 volunteering days per year, volunteering must be with registered charities
• Ability to buy up to 3 days holiday per year
• Death in Service Award, including an Employer Assistance Programme

Please Note:

The successful candidate must be able to work in the UK.
Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Prior to interview, we would like to inform you that:

• References will be followed up
• Reference requests will ask specifically whether there is any reason that you should not be employed in situations where you have responsibility for, or substantial access to, persons under 18
• All gaps in CVs must be explained satisfactorily
• Proof of identity and qualifications will be required should you be called to a stage 2 interview
• You will be required to complete on-line safeguarding and Prevent training prior to commencing employment
• Successful candidates will be expected to actively engage in the safeguarding of under 18s.
• We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

Disability Confident Employer

Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme. 

If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place. 

We ask all applicants if they want to be considered under this scheme.  By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed.

We regret that unsuccessful candidates will not be contacted.