Posted on 2025-03-11
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Job Description
Twin Group is an award-winning provider of education, travel, work experience, accommodation, and employment services. Twin Summer Centres are offering residential full-board summer contracts at 8 different UK locations: Canterbury, Eastbourne, Gloucester, Lincoln, London Docklands, London Greenwich, Norwich and Nottingham.
Your Role as a Welfare Officer
As a Welfare Officer, you will play a vital role in ensuring the safety, welfare, and wellbeing of our students and staff. This involves responding to student welfare concerns, supervision issues, and operational/accommodation needs in a fast-paced residential environment. You will act as the primary point of contact for Individual Students and for student welfare and supervision matters, creating a safe, inclusive and supportive environment for all.
Key Responsibilities
Student Welfare and Safeguarding:
Maintain high standards of care and supervision for all students.
Act as the first point of contact for any student welfare or supervision concerns.
Escalate all safeguarding concerns to the Centre Manager (or, in their absence, the Accommodation & Welfare Manager), following company procedures.
Keep accurate records of all student welfare, supervision, and disciplinary issues.
Fully read, understand and follow ALL relevant risk assessments.
Student Support:
Provide emotional and practical support to students, managing homesickness, sickness, minor injuries, or other concerns.
Supervise students who are ill/injured and assist with doctor/hospital visits if required. Administer medication when necessary, ensuring adherence to policies.
Act as a Group Leader for Individual Students, holding regular meetings with them and acting as first point of contact for any concerns they may have.
Meet students and groups at the airport, greeting them and accompanying them to their transfer vehicle, ensuring they get safely to the centre.
Assist with arrivals and departures, inductions and campus tours, and the associated planning and paperwork.
Residential and Supervision Duties:
Conduct room checks, both pre-arrival and just before departure, and ensure high standards of service in the accommodation.
Manage accommodation issues and escalate maintenance issues to the appropriate team.
Perform residential and supervision responsibilities, including wake-up duty, curfew checks, meal supervision, and free time supervision.
Assist the Accommodation & Welfare Manager with rooming lists and accommodation allocations.
Activities and Excursions:
When necessary, plan, lead and/or supervise onsite activities, off-site activities and excursions/walking tours. Full training and support will be provided.
Team Collaboration:
Build strong relationships with Group Leaders, staff, and students, offering professional support and guidance.
Liaise with the management team on operational and welfare matters.
Provide guidance and support to the team, ensuring a positive and respectful work environment.
What We Are Looking For
Strong interpersonal, organisational, and problem-solving skills.
Ability to remain calm under pressure and respond sensitively in emergencies.
Flexibility to adapt to dynamic environments and changing priorities.
Enthusiasm for fostering a positive and inclusive environment for young people.
Capability to handle tasks requiring frequent walking and physical activity across campus.
Essential Requirements
An understanding of pastoral, welfare, and safeguarding responsibilities.
Willing to learn about safeguarding policies and procedures.
Valid First Aid Certification, or willing to complete a First Aid course before the start of employment (training can be arranged).
Availability to attend induction training.
Able to work full-time hours, including evenings and weekends.
Right to work in the UK (we cannot sponsor work visas for this role).
Willing to undergo an Enhanced DBS Check (or equivalent).
Desirable
Mental health first aid certification.
Safeguarding Level 2 or equivalent qualification.
Experience working with SEN or mental health needs.
Background in psychology, counselling, or pastoral care.
Familiarity with summer school environments and multicultural student populations.
What We Offer
Competitive salary and benefits package.
Comprehensive training and ongoing support.
Accommodation and meals – this is a residential position.
A dynamic and rewarding environment to develop your skills and make a lasting impact.
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