Job Role

3SC (part of Twin Group) brings the SME, voluntary, community and social enterprise (VCSE) sector to public service procurement opportunities, develops consortia and then manages their performance when in contract.

3SC works across a number of publicly funded contracts and requires Coaches to provide a professional coaching service to 3SC customers, using sound coaching, mentoring and training approaches. You will coach and support customers on their journey, working face to face and online (Virtual).You will deliver to a range of customers that may include: people in work, unemployed, identify as neuro-diverse, on probation and offenders.

Key Responsibilities

• Providing one-to-one support or coaching and positively influencing other people’s professional or personal development.
• Delivering to specified targets, quality standards and compliance measures.
• Using motivational and action planning techniques to manage the progression of customers.
• Assessing strengths and weaknesses in a participant's performance and identifying areas for further development.
• Adapting to the needs and interests of group or individual participants.
• Communicating instructions and commands using clear, simple language.
• Inspiring confidence and self-belief.
• Working with IT resources to monitor and measure performance.
• Implementing tailored, person-centred programmes.
• Maintaining excellent records.
• Measuring and reporting on outcome methodologies including using distance travelled tools.
• Good understanding of the contract/operations manual and meeting all contractual requirements.
• Attendance at internal and external meetings.
• Facilitating best practice events and providing supervision/supporting other coaches.
• Working with the 3SC team on new contracts, services and business development opportunities.
• Supporting the employment team, including the Head of Employment.
• Working to a high legal and ethical standard at all times, particularly in relation to issues such as safeguarding and health and wellbeing requirements.
• Produce copy for the 3SC website and for social media to promote the work of the organisation as and when required. Including helping to run events.
• The post holder may be required to assist with any other duties within the scope and nature of the position and any ad-hoc duties requested

Skills and Experience

Essential

• A minimum of two years’ experience of coaching, managing or working with marginalised groups such as people with Neuro Diversity and mental health issues, Prison Leavers and those seeking employment.
• Experience of delivering coaching sessions both online/virtual and in person.
• Application of professional coaching standards and delivering quality services.
• Knowledge of motivational techniques and practices used to support vulnerable groups.
• Excellent coaching credentials and understanding of Coaching, training and support
• The ability to listen, identify and understand a customer’s work-related needs through dialogue with the individual.
• The ability to plan and deliver a coaching programme appropriate for the individual’s needs and job role.
• The ability to be pro-active in finding solutions.
• An understanding and empathy for pan-disability needs.
• An awareness and commitment to the developing field of Neuro-Diversity and associated approaches.
• Excellent written and verbal communication skills.
• Self-motivation and commitment to consistently high levels of customer service.
• Competent user of Microsoft applications: Word, Outlook, Excel, Access, PowerPoint.

Desirable

• An understanding of the Justice sector.
• A level 5 qualification in Coaching, or Teaching qualifications or significant coaching experience. Applications are welcomed from candidates who do not have the above but are ready to work towards obtaining the appropriate qualifications

Additional Information

Salary: £27,000-£32,000 - per annum depending on experience

Location:  Home based but needs to be located in the West Midlands as face-to-face delivery with people on probation will be required.

Hours: 42.5 hrs 09:00 till 17:30 Full time Monday- Friday

Benefits:  25 days annual leave + bank holidays + Birthday day off; Pension contributions; Career development opportunities;

We regret that unsuccessful candidates will not be contacted.
Please Note:

The successful candidate must be able to work in the UK.

3SC & Twin Group are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Successful applicants will be required to undertake an enhanced disclosure via the DBS, where appropriate.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

Disability Confident Employer

Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme. 

If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place. 

We ask all applicants if they want to be considered under this scheme.  By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed.

Access to Work Scheme

You can apply for Access to Work if you need support to get back to work.

You can apply using the online service or apply by phoning Jobcentre Plus on:

Telephone: 0800 121 7479

Textphone: 0800 121 7579