Twin is an award-winning provider of education, travel, work experience, accommodation, and employment services. We offer a diverse number of life enhancing services to our clients and every member of our team is essential in achieving this. As an organisation we are recruiting for a new Staffing Associate. The Staffing Associate plays an integral role in attracting and selecting high-quality seasonal staff for our National Citizen Service (NCS) programmes.  They will support the delivery of the recruitment strategy through all stages of the process: from initial attraction of applicants, to screening and assessing candidates, planning and placing seasonal staff, overseeing compliance checks and supporting staff with any questions and queries.

This role will also involve administrative support across a range of HR work, ensuring that staff are compliant, and their files are up to date, and ensuring the organisation meets its statutory legal requirements (including the NCS Trust). 

In the summer (July and August) this role will be involved in the delivery of the programme ensuring that programme contracted places are hit, programmes are delivered safely and to a high standard.

This is a fast-paced role, that will suit a detailed oriented, people person, who is motivated by targets and working in a team.

This role will involve some evening and weekend working.

  Key Responsibilities 

• Execute attraction strategy including developing relationships and delivering events at Universities, community organisations and public sector organisations to ensure high rates of applications from high quality staff
• Run high quality staff assessments and interviews to ensure the best staff are selected to work on our programmes
• Support staff members through compliance process (including references, right to work, DBS)
• Ensure all staff are informed of, and are prepared for staff training (both face-to-face and online modules)
• Allocation of seasonal staff onto programmes, ensuring they are placed in best possible location, and healthy reserve lists are maintained to mitigate dropouts.
• Building rapport and supporting candidates through the recruitment process from expression of interest through to completing work on the programme. Ensuring attrition through these phases is kept below targeted amounts.
• Support other projects within the team as and when required

NCS Summer Responsibilities (July/August)

• Working with the wider team to ensure NCS places in your lot are full
• Ensuring all Young People and Parents/Guardians are contacted prior to programme delivery and are fully prepared and excited to undertake the opportunity
• Ensure Salesforce is always up to date for your programmes (and any activity, registers, logs, pre and post programme documentation) are up to date and clear
• Management of seasonal staff on programme, through providing support with day-to-day issues, ensuring they feel supported and have everything they need to do succeed
• Visit the centres on a regular basis to quality check delivery and provide feedback to seasonal staff.
• Work with the central team to ensure programme logistics are arranged and communicated accordingly
• Follow Twin policies and procedures to deliver a high quality, engaging, inclusive and safe programme
• Ensure all safeguarding concerns are reported properly and followed up (with support from the DSL)
• Any other reasonable/appropriate duties

Skills and Experience 

Essential 

• A keen, enthusiastic team player with the ability to work independently
• Experience working in a target driven environment (demonstrated ability to be motivated to achieve ambitious targets)
• Relationship-building and networking skills, with experience in engaging with and influencing internal and external stakeholders
• A positive and efficient approach to tasks with strong attention to detail
• Problem-solving skills using own initiative and the ability to work under pressure
• Flexibility in approaches to work, with the resilience to deal with uncertain or unexpected situations
• High-level oral and written communication skills to build relationships with internal and external stakeholders
• Committed to providing excellent customer service to a varied range of stakeholders
• Excellent time management skills and experience of successfully achieving deadlines, and working without close supervision
• Comfortable using IT systems (this role will use Microsoft office/Teams, Google, Zoom and Salesforce)
• A commitment to supporting young people and the principles of inclusion, equality and diversity and working to adapt plans to ensure all resources are inclusive

Desirable 

• NCS Experience
• Recruitment/ HR experience
• Youth work experience

Additional Information 

Salary: £22,000 - £23,000 per annum 
Location: London 

Hours: 42.5 hrs Full time/ Monday- Friday 
Benefits: 25 days annual leave + bank holidays + Birthday day off; Pension contributions; Career development opportunities.

In light of Covid-19 Interviews may be undertaken via Microsoft Teams. Following recent developments from COVID 19 you may see a delay in receiving feedback or interviews being scheduled. 
 
 
Please Note:  

The successful candidate must be able to work in the UK. 

 
Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. 

 
Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself. 

 
We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. 

Disability Confident Employer 

Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.  

If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.  

We ask all applicants if they want to be considered under this scheme.  By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed. 

Access to Work Scheme  

You can apply for Access to Work if you need support to get back to work. 

You can apply using the online service or apply by phoning Jobcentre Plus on: 

Telephone: 0800 121 7479 

Textphone: 0800 121 7579