OVERVIEW OF THE ROLE

You will work with the Contract Manager and key stakeholders to deliver the contract outcomes, which are primarily employment focussed; ensuring that appropriate activity is undertaken with each customer to achieve job outcome targets. This will include sourcing vacancies and customer referrals, matching current caseload to vacancies, supporting customers following their employment to ensure sustained outcome are maintained. You will be responsible for employer engagement, outreach and employment advice for your caseload, and achieving the relevant targets.

LOCATION: SOUTHWARK

SALARY: £27000

RESPONSIBILITIES

Establish rapport and build a challenging and supportive relationship with your clients and customers;

Manage a caseload of customers to ensure appropriate and effective contractual activity is undertaken by all customers according to their level of job readiness;

Address customer’s personal and contextual constraints to employment, implementing action plans, providing challenge, advice and guidance where appropriate to develop customer’s capability in the recruitment process so they have the skills and confidence to secure employment.

Directly deliver employment support, including job search guidance, CV writing, soft-skills development and motivational sessions particularly focused around hospitality, retail and tourism.

Generate leads for vacancies and employer relationships;

Account management of client relationships and delivery against their specifications;

Identify, structure and recommend recruitment and training solutions, to meet the specific needs of customers and employers;

Sourcing referral routes for customers, and using those referral routes to sign customers up to the programme;

Provide advice, guidance and support for customers during their initial weeks of employment, supporting them in the transition from welfare to employment.

KNOWLEDGE / EXPERIENCE

Strong sales and employment background

Experienced and confident in delivering against targets and KPI’s

Understanding of the local market and industry networks