As a Learner Engagement Consultant, you will visit learners in their workplace to complete their enrolment onto vocational training with us via our distant learner platform. The sign up will include checking ID, and completing ESFA paperwork. The EC will then remotely support their caseload of learners to ensure their qualification is on track and completed. Qualifications may include Customer Service, Warehousing, Climate Control, IAG, Functional Skills and more.

The role holder will be expected to manage a caseload of participants. The EC will build participant confidence with routine (remote) check-ins and monitoring their progress on their qualification. The EC will obtain all relevant information and have good attention to detail when completing paperwork and documentation to satisfy our ESFA obligations.

You will work to KPIs set to ensure we maximise opportunities for learners progressing on their qualification. You will be comfortable working under pressure and to deadlines.

You will need to display the following personal attributes:

• Excellent time management and organisational skills
• Expert relationship building skills and communication skills, enabling you to help your learners achieve their goals
• Strong analytical and problem solving capability
• Ability to work under pressure and to tight deadlines

You will have:

• Experience working as a part of a team
• Experienced and confident in delivering against targets and KPI’s
• Excellent time management and organisational skills
• Expert relationship building skills and communication skills, enabling you to achieve goals through others
• Strong analytical and problem solving capability
• Ability to work under pressure and to tight deadlines

Education/Qualification

• Experience of working in a similar role with some training/education experience is preferred, but the key qualities of exceptional organisation skills, a caring and empathetic attitude and a desire to help others in moving forward to achieve their goals is the most important experience you will need to demonstrate.

Additional Information 

Salary: £25,000 - £27,000 per annum 
Location: Maidstone, Hybrid (Home-working + Travel for Client Site Visit)

Hours: 42.5 hrs Full time/ Monday- Friday
Benefits: 25 days annual leave + bank holidays + Birthday day off; Pension contributions; Career development opportunities; Access to wide range of local and national discounts. 

In light of Covid-19 Interviews may be undertaken via Microsoft Teams. Following recent developments from COVID 19 you may see a delay in receiving feedback or interviews being scheduled. 

 
Please Note:  

The successful candidate must be able to work in the UK. 

 
Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. 

 
Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself. 

 
We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. 

Disability Confident Employer 

Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.  

If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.  

We ask all applicants if they want to be considered under this scheme.  By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed. 

Access to Work Scheme  

You can apply for Access to Work if you need support to get back to work. 

You can apply using the online service or apply by phoning Jobcentre Plus on: 

Telephone: 0800 121 7479 

Textphone: 0800 121 7579