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Director of Studies- year round in Eastbourne

Posted on 2023-02-03


Eastbourne, United Kingdom
Job Description

Twin is an award-winning provider of education, travel, work experience, accommodation, and employment services. We offer a diverse number of life enhancing services to our clients and every member of our team is essential in achieving this. As an organisation we are recruiting for a new Director of Studies In our English Centre in Eastbourne, 

The Director of Studies  will take  responsibility for the delivery of all Twin English Centre Eastbourne academic performance targets by ensuring EFL teachers work effectively and cohesively. Manages the student services section of Twin English Centre Eastbourne, including academic administration, student welfare and health and safety. Works with the Centre Manager and Head of Academic Quality to ensure that teaching quality is monitored, academic school administration is completed to a high standard, welfare standards are maintained, and UKVI compliance is adhered to. The job is extremely varied and requires someone who is dynamic, creative, approachable, caring, and able to work accurately under pressure and think on their feet.



  • 25 days annual leave plus bank holidays (this is pro rata for part time staff)
  • Long service award – extra day’s leave added after completion of a full year of employment, up to an additional 5 extra days
  • birthday off (additional to leave)   
  • 5 days paid sick leave per year
  • free eye tests
  • Employee referral scheme  - £500 for a successful referral
  • Pension – 3% employer contribution
  • Sabbatical. We are introducing the right to request up to 1 month’s unpaid sabbatical leave
  • Season ticket loanof up to £1000.00 per year
  • Cycle to work and Techsave schemes
  • 2 volunteering days per year, volunteering must be with registered charities
  • Ability to buy up to 3 days holiday per year
  • Death in Service Award, including an Employer Assistance Programme


Key Responsibilities:

Management of Student Services: 

  • Preparing for student arrivals by ensuring the pre-arrival tab is completed on TeL (Twin eLearning)
  • First day induction for students, including collecting and checking all student contact detail information and identification documents and visas
  • Ensuring the arrival details on CLASS are updated
  • All student administration including student letters, arrival/departure lists, and administrating holidays
  • Ensuring student absences are monitored, recorded, and acted upon in a timely manner, especially with students under the age of 18
  • Coordinating students’ departure from school, including distributing certificates and collecting student and group leader feedback
  • Student welfare including homesickness, illness, and day to day enquiries
  • Keeping all student information  up to date, including student handbook, signage and notices
  • Student safety and security including ensuring the supervision of juniors during their break times
  • UKVI and Accreditation UK compliance
  • Collaboration with the HQ departments such as Operations, Admissions, Marketing, IT, and Academic Managers in other English Centres

Taking on the role of Deputy Designated Safeguarding Lead member, comprising of:

  • Review and implementation of all aspects of the safeguarding policy
  • Dealing with any safeguarding concerns following the procedures documented in the safeguarding policy.  
  • Maintaining detailed, accurate and secure written records of any safeguarding referral, complaint or concern – even where that concern does not lead to a referral. 
  • Providing content for social media accounts
  • Taking on the role of SENDs coordinator, entailing providing support for students with special educational needs and disabilities, including those from countries where the educational ethos and expectations are different from the UK

[The above is not an exhaustive list of duties]

Skills and Experience

Essential requirements:

  • ​​​At least three years’ full time teaching experience including some with young learners
  • Experience working in a fast paced and high pressure environment
  • Experience working as part of a team
  • IT literate

Desirable, but not essential:

  • Previous managerial experience
  • Administrative experience
  • Safeguarding training
  • Customer service experience
  • Ability to speak a second language

Education/Qualification desired 

  • Educated to degree level
  • Diploma level qualification (DELTA/Trinity TESOL Diploma and/or MA with a substantial element of observed teaching practice)
  • HSE-recognised First Aid certificate (such as St John's First Aid at Work) desirable

Location:  Eastbourne

Hours: 42.5 hours per week  Full time Monday- Friday 

Benefits:  25 days annual leave + bank holidays + Birthday day off; Pension contributions; Career development opportunities; Access to wide range of local and national discounts. 

In light of Covid-19 Interviews may be undertaken via Microsoft Teams. Following recent developments from COVID 19 you may see a delay in receiving feedback or interviews being scheduled. 
We regret that unsuccessful candidates will not be contacted. 
Please Note:  

The successful candidate must be able to work in the UK. 
Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. 
Successful applicants will be required to undertake an enhanced disclosure via the DBS, where appropriate. 
We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. 

Disability Confident Employer 

Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.  

If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.  

We ask all applicants if they want to be considered under this scheme.  By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed. 


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