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Student Services Officer

Posted on 2025-07-08

Location

London, United Kingdom
Job Description
Student Services Officer
£27,000.00 per annum, experience-dependent
42.5 hours  per week 
Monday to Friday, with occasional evening and weekend availability required
Greenwich

Twin Group is an award-winning provider of education, travel, work experience, accommodation, apprenticeships and employment services.   

Our Student Services Officer plays a fundamental role in facilitating the smooth running of the college and providing our students with excellent customer service.  The Student Services Officer provided essential support to all our students, ensuring students’ supervision, welfare and pastoral care are always delivered to a very high standard.
The Student Services Officer is responsible for organising an innovative and exciting social programme of activities and excursions offered to our students. 
When not working on the social programme, the Student Services Officer provides support to the London academic team on a range of administrative tasks, including ensuring and recording documents and updating the database for UKVI and British Council compliance and reception duties.

This is an excellent opportunity to gain experience in an international college environment and make a real difference to the student experience.  Evening and weekend work will be required.
Key Responsibilities:
Social programme
  • Plan, promote and run the English Centre London social programme, including managing the budget
  • Pre-book all facilities, services and equipment needed for the social programme. Including risk assessments, reviewing and updating all excursion plans, policies and procedures.
  • Recruitment, induction and management of Activity Leader(s), to manage Junior programme activities running between June-August, and, in case of business need.
Safeguarding/welfare
  • To be Deputy Designated Safeguarding Lead for the International school students
  • To support and advise the Head of Safeguarding, DSS and Student Services team in the day-to-day implementation of the policies.
  • Take responsibility for student welfare, including homesickness, illness, and day-to-day enquiries, ensuring that, where necessary, individuals’ weekly welfare tutorials are carried out and any issues are immediately addressed.
  • Duties will include the role of Fire Warden and First-aider.
ECL administrative support
  • Ensure UKVI documentation and BC documentation compliance.
  • Updating the student database, running reports as required
  • Analyse and input attendance every week, including follow-up of those <80%
Essential Knowledge & Experience
Essential requirements:
  • Strong understanding of the principles of safeguarding
  • Computer literate
  • Strong administration skills
  • Customer service experience
  • Previous high-paced work environment experience    
Desirable, but not essential:
  • Administrative experience
  • Experience of working with children in a similar role
  • Previous managerial experience within a team
  • Experience of working in mixed cultural environments
  • Experience in recruitment
  • Teaching experience
Education/Qualifications desirable
  • Educated to degree level, preferably in Tourism, Education, Psychology or Social Work - desirable
  • HSE-recognised First Aid certificate (such as St John's First Aid at Work)- desirable
  • Teaching qualification - desirable
Benefits:
25 days of annual leave + bank holidays + your birthday off, Pension contributions, Employee Assistance Programme, Death in service benefit, Career development opportunities, Opportunities for professional development and networking, a dynamic and supportive working environment, plus more.
The successful candidate must be able to work in the UK. 
Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. 
Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself. 
  • All gaps in CVs must be explained satisfactorily.
  • Proof of identity and qualifications will be required.
  • Successful candidates will be required to complete a one-hour on-line safeguarding training prior to commencing employment.
We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. 
Disability Confident Employer 
Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.  
If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.  
We ask all applicants if they want to be considered under this scheme.  By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed. 
Access to Work Scheme  
You can apply for Access to Work if you need support to get back to work. You can apply using the online service or apply by phoning Jobcentre Plus on: Telephone: 0800 121 7479 or Textphone: 0800 121 7579 
 

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