Twin Group is an award-winning education, travel, work experience, accommodation, and employment services provider.  We offer a diverse number of life-enhancing services to our clients and every member of our team is essential in achieving this.

Twin English Centre Eastbourne is part of Twin Group, a rapidly expanding diverse company specialising in international and government-funded training programmes across the UK, Ireland, and Spain.   We are fully recognised and accredited by the British Council for the teaching of English in the UK. We are an active member of English UK and Young Learner English UK.

We are looking for a dynamic Centre Manager to lead the smooth and effective running of Twin English Centre Eastbourne, alongside planning for future growth opportunities. The successful candidate will be responsible for the efficient management of all local functions, including operations, academic, accommodation, building maintenance, catering, finance, welfare, and student management.

Our customers are at the heart of everything we do as a business, and as Centre Manager the key KPI is ensuring every student has a high-quality experience at Twin, leading to positive customer feedback and high satisfaction levels.

This role is available with ‘live in’ accommodation (to be discussed at interview stage).

Responsibilities

• Management of all non-teaching staff
• Working closely with the Director of Studies in the management of teachers

• Supervision and management of all students throughout their programme
• Designated Safeguarding Lead, ensuring compliance in all areas.
• Working closely with group support teams, including sales, marketing, finance, IT, and human resources to drive the business forward with continuous improvement.
• Manage the inspection process for all company regulatory bodies, including British Council and ISI, and ensure compliance in all regulatory areas.
• Working with the landlord to ensure the local lease terms and conditions are being met.
• Support new product development to expand the portfolio to new and existing customers.

Skills and Experience

Essential 

• Experience in a similar role in the EFL, hotel, leisure, and/or education sectors  
• Experience of working with young people and a sound knowledge of safeguarding
• Demonstratable experience in leading large teams and budgets in a multi-faceted business
• Proven experience of achieving key performance targets and having a keen customer focus
• Excellent administrative and organisational skills with the ability to prioritise work, develop work plans, and meet deadlines.
• A level-headed self-starter with the ability to work independently and as part of a wider team.
• High levels of Excel skill, knowledge of the CLASS management system (or similar) and CRMS
• Excellent attention to detail with a drive for accuracy
• Pro-active, enthusiastic, and flexible  
• Educated to degree level, preferably in leadership and management, or a solid record of relevant experience and achievement in a similar role.

Additional Information

Salary: £55,000.00 - £60,000.00 per annum depending on experience 

Location: Eastbourne

Contract:  Permanent - Full Time

Hours: Hours: 42.5 hours per week.  Additional hours are required during peak seasons.  Weekend and evening work required.   Managing the 24-hour emergency phone rota, as well as being on call required.

Benefits: 25 days annual leave + bank holidays + Birthday Day off; Pension contributions; Career development opportunities; Access to a wide range of local and national discounts; 2 days volunteering per year, Death in Service Insurance, Season Ticket Loan. 
Please Note:  

The successful candidate must be able to work in the UK. 
Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. 
Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself. 
We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. 

Disability Confident Employer 

Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.  

If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.  

We ask all applicants if they want to be considered under this scheme.  By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed. 

Access to Work Scheme  

You can apply for Access to Work if you need support to get back to work. 

You can apply using the online service or apply by phoning Jobcentre Plus on: 

Telephone: 0800 121 7479 

Textphone: 0800 121 7579