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Community Engagement Officer (Multiply)

Posted on 2023-08-18


Kent and …, United Kingdom
Job Description

Twin Group is an award-winning provider of education, travel, work experience, accommodation, and employment services.  We offer a diverse number of life-enhancing services to our clients and every member of our team is essential in achieving this.

We are seeking a highly motivated and dedicated Community Engagement Officer to join our team and contribute to the success of our Multiply Contract initiative. The primary focus of this role will be to engage with local community groups across Kent, fostering relationships, and promoting participation in numeracy and budgeting courses under the Multiply Contract. The successful candidate will play a crucial role in driving referrals, organising and delivering courses, meeting targets, and providing essential support to learners. 


  • Community Engagement: Proactively engage with local community groups, organisations, and stakeholders to promote awareness of the Multiply Contract numeracy and budgeting courses. 
  • Course Setup: Collaborate with community partners to organise and set up numeracy and budgeting courses in various localities across your region.  
  • Referral Management: Drive referrals onto the Multiply Contract program by effectively communicating the benefits of participation to potential learners. 
  • Enrolment and Documentation: Manage the enrolment process, ensuring all necessary paperwork is accurately completed and submitted within specified timelines and completing all eligibility checks as necessary.  
  • Targets and KPIs: Work towards predefined targets and Key Performance Indicators (KPIs) to ensure successful course participation and completion. 
  • Course Delivery: Conduct short bitesize introduction sessions to familiarise participants with the course content and structure. 
  • One-on-One Support: Provide personalised support to learners through one-on-one sessions, focusing on improving numeracy skills and budgeting knowledge. 
  • Relationship Building: Build and maintain strong relationships with learners, community groups, and partners to enhance program engagement and success. 
  • Data Reporting: Maintain accurate records of engagement, referrals, course participation, and learner progress for reporting purposes. 
  • Feedback Collection: Collect feedback from learners and community partners to continually improve course content, delivery, and overall program effectiveness. 


Education /Qualification 


  • High level of literacy and numeracy  


  • Level 2+ IAG Qualification  

Skills and Experience


  • Prior experience in community engagement, or transferrable skills to show experience with dealing with the public/community groups.  
  • Experience in delivering confidence-building sessions to groups of individuals and providing 1-2-1 support where necessary.    
  • Knowledge of the barriers to employment for our demographic of learners, and you can assist them in overcoming barriers to numeracy and building confidence.   
  • Experience in completing enrolment paperwork and signposting learners to appropriate pathways.  

Desirable, but not essential:

  • Delivering outcomes via a Multiply or similar contract.  

Additional Information

Salary: £26,000 per annum 

Location: Remote Kent & Sussex 

Contract:  Permanent - Full Time

Hours: Monday to Friday 09:00 – 17:30

Benefits: 25 days annual leave + bank holidays + Birthday Day off; Pension contributions; Career development opportunities; Access to a wide range of local and national discounts.  

Please Note:  

The successful candidate must be able to work in the UK. 
Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. 
Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself. 

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. 

Disability Confident Employer 

Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.  

If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.  

We ask all applicants if they want to be considered under this scheme.  By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed. 

Access to Work Scheme  

You can apply for Access to Work if you need support to get back to work. 

You can apply using the online service or apply by phoning Jobcentre Plus on: 

Telephone: 0800 121 7479 

Textphone: 0800 121 7579 


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