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Engagement Officer

Posted on 2023-11-16


Greenwich, United Kingdom
Job Description

Twin Group is an award-winning provider of education, travel, work experience, accommodation, and employment services.  We offer a diverse number of life-enhancing services to our clients and every member of our team is essential in achieving this. 

The Engagement Officer works within the University Placements team to support, develop, and prepare engineering and science master students for their one-year industrial placement and future employment with cutting-edge employability skills. 

As an engagement officer, you play a pivotal role in providing administrative support to all project elements, and you are responsible for effectively contributing to the overall university placement programme.

Role Summary: 

Are you passionate about fostering international student success and professional development? We're seeking a dynamic Engagement Officer to join our team and play a crucial role in enhancing the student experience during their placement journey. This role will encompass the administrative and monitoring activities along with supporting on student and employer engagement activities for the projects.

Because of the cyclical nature of the cohort activities, responsibilities will sometimes include higher percentages of administrative tasks, which will remain a priority in the role.  This role requires time management, multitasking and initiative skills.  


 Monitor and maintain records and appointments for students on placement. 

  • Conduct a half-yearly and end-of-placement survey of students and employers to evaluate student’s development and performance at work. 
  • Liaise with the students, university and employers in creating and processing 4-way agreements for January and September cohorts.  
  • Collaborate with MIS team in collecting the student’s feedback for workshops and other engagement sessions.  
  • Work alongside the employer engagement officer to vet companies and complete necessary records.
  • Assist students on their LinkedIn, job search and other placement-related concerns.  
  • Develop social media posts and case studies for promotion of programme with Technical Manager and marketing team.  
  • Collaborate with the Project Manager to maintain statistics and facilitate in making data-driven decisions across the university and Twin records.  
  • Take initiative and ownership in developing strategies for enhancing the student engagement. 
  • Liaise with the university liaison officers and faculty members to regulate the processes to support students.  

Education /Qualification  

  • Degree or equivalent  
  • Information Advice and Guidance or Career advice experience 

Skills and Experience 


  • Excellent verbal and written communication skills, including for non-native English speakers. 
  • Ability to work independently on own initiative. 
  • Ability to prioritise your own workload and complete tasks without supervision. 
  • Strong interpersonal skills and the ability to build a rapport with students quickly. 
  • Attention to detail and ability to work positively and proactively to resolve problems. 
  • Demonstrate strong understanding of  MS office and data management


  • Ability to adapt to changing guidance or circumstances. 
  • Experience working with international students, preferably at university level. 

Additional Information 

Salary: £26,000.00 per annum  

Location: Greenwich/Hybrid  

Contract:  Permanent - Full Time  

Hours: Monday to Friday 09:00 – 17:30 

Benefits: up to 25 days annual leave + bank holidays + Birthday Day off, per year; Long service award, an extra days annual leave per year completed, up to 5 additional days; 5 days paid sick leave per year; Employee referral scheme, up to £500 per successful referral; Sabbatical Leave the right to request up to 1 months unpaid sabbatical leave; Season ticket loan of up to £1000 per year; Pension contributions; Career development opportunities; 2 volunteering days per year; ability to purchase an additional 3 days annual leave per year; Death in service benefit, including an Employee Assistance Programme. 

Please Note:   

The successful candidate must be able to work in the UK.  
Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.  
Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself.  

  • All gaps in CVs must be explained satisfactorily.  
  • Proof of identity and qualifications will be required.  
  • Successful candidates will be required to complete a one-hour on-line safeguarding training prior to commencing employment. 

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.  

Disability Confident Employer  

Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.   

If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.   

We ask all applicants if they want to be considered under this scheme.  By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed.  

Access to Work Scheme   

You can apply for Access to Work if you need support to get back to work.  

You can apply using the online service or apply by phoning Jobcentre Plus on:  

Telephone: 0800 121 7479  

Textphone: 0800 121 7579  


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