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French Speaking Group Travel Executive

Posted on 2023-11-27


Greenwich, United Kingdom
Job Description

Twin is an award-winning provider of education, travel, work experience, accommodation, and employment services. We offer a diverse number of life-enhancing services to our clients and every member of our team is essential in achieving this. we are currently recruiting for a new Group Travel Executive to deliver the travel requirements for specified overseas agents and direct groups.

We are seeking a French Speaking Group Travel Executive to deliver the travel requirements for specified overseas agents and direct groups.  To administer and operate these arrangements to include transport, accommodation, language studies, excursions, and all ground handling services.   To manage the costs and margins for each group and “upsell” where possible to meet set AVB targets, revenue, and profitability. To assist with new agents, market, and product development.


  • Deliver the required tour arrangements for each client to a set deadline.
  • Deliver sales quotations using agreed rates to meet customer travel requirements and company target margin and revenue.
  • Assist the sales team in the development of new agents/clients to develop growth for the company.
  • Book school integration programmes with local schools, you will be their first point of contact. You will also be responsible for operating these bookings.
  • Assist operations where required with ground handling and operations and support the summer school operations with entrance and ground handling services annually.
  • Upsell with each group where possible to encourage package tours.
  • Assist with product development to ensure all products meet client/agent requirements.
  • Attend training to develop relevant knowledge and skills.
  • Adhere to TTI health and safety policy and other requirements relating to care of equipment and property.
  • Flexibility to standard working hours may be necessary in peak operating periods.
  • Out-of-office emergency cover is required on a rotational basis.

Experience and skills

  • Previous experience in sales preferably tourism (desirable)
  • Experience in an administrative role (essential)
  • Fluent in verbal and written English and French (essential)
  • Experience in a telephone-based customer service role (desirable)

Additional Information:

Salary: £27,000 per annum (plus bonus)
Location: Greenwich 
Hours: 09:00 -17:30 Full-time Monday- Friday.

Benefits: up to 25 days annual leave + bank holidays + Birthday Day off, per year; Long service award, an extra day annual leave per year completed, up to 5 additional days; 5 days paid sick leave per year; Employee referral scheme, up to £500 per successful referral; Sabbatical Leave the right to request up to 1 months unpaid sabbatical leave; Season ticket loan of up to £1000 per year; Pension contributions; Career development opportunities; 2 volunteering days per year; ability to purchase an additional 3 days annual leave per year; Death in service benefit, including an Employee Assistance Programme.

Please Note:  

The successful candidate must be able to work in the UK. 
Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. 
Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself. 

  • All gaps in CVs must be explained satisfactorily.
  • Proof of identity and qualifications will be required.
  • Successful candidates will be required to complete a one-hour online safeguarding training prior to commencing employment.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. 

Disability Confident Employer 

Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.  

If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.  

We ask all applicants if they want to be considered under this scheme.  By opting in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed. 

Access to Work Scheme  

You can apply for Access to Work if you need support to get back to work. 

You can apply using the online service or apply by phoning Jobcentre Plus on: 

Telephone: 0800 121 7479 

Textphone: 0800 121 7579 


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