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Health & Social Care Skills Coach

Posted on 2023-11-28


London, United Kingdom
Job Description

Twin Group is an award-winning provider of education, travel, work experience, accommodation, and employment services.  We offer a diverse number of life-enhancing services to our clients and every member of our team is essential in achieving this.

You will be expected to provide a varied programme of delivery in line with the required qualification standards and offer an integrated programme of teaching, training, support mentoring and development of learners.

Coach learners within their workplace with the support of their line manager/mentor to ensure the timely achievement of their Apprenticeship.


  • Engagement with employers and learners to deliver high-quality teaching and learning.
  • Meeting KPIs set for starts, progression, timely achievement, leavers and customer satisfaction in line with quality, compliance, and financial targets.
  • Deliver qualifications across a range of programmes where occupationally competent, in accordance with quality processes and in line with the eTraining Continuous Improvement strategy.
  • Maintain a caseload of learners delivering sector-specific programmes including developing Maths, English & ICT skills alongside personal development, behaviours & attitudes.
  • Ensure programmes meet the needs of employers, ensuring a bespoke curriculum so that learners develop new skills, knowledge and behaviours which impact positively for the employer and its business outcomes.
  • Be proficient in the use of electronic portfolio systems to record learner interventions, and reviews, upload work and all required off-the-job training, maintain learner information, and ensure quality and integrity of data which is accurately recorded and submitted efficiently to meet regulatory requirements.
  • Ensure learners receive appropriate and individualised support, tailoring support as necessary to meet individual needs, promoting an equal opportunity to progress as well as any other learner.
  • Implement and use a range of tools, techniques, resources and learning strategies tailored to learner’s individual needs – supporting them throughout their learner journey towards successful achievement and completion of qualifications.
  • Use the eTraining High Outcome Routeway Plan to support learners to achieve the highest pass possible in EPA, raising aspiration at every stage of the learner journey.
  • Work collaboratively with all teams to continuously improve and innovate the quality of delivery across all programmes.
  • Take an active part in Team and Standardisation meetings.
  • Participate in all ongoing self-assessment activities, continually identifying areas for improvement and celebrating successes.
  • Maintain CPD and occupational competence by participating in staff training, back-to-the-floor days and extension training programmes.
  • Contribute to the ongoing growth of Apprenticeship delivery sourcing and sharing starts, supporting progressions between levels and being accountable for the ongoing development of sector areas, contributing to organisational and team KPIs, whilst meeting individual role KPIs.
  • Ensure all quality and compliance processes are fully adhered to to mitigate risks to funding, achievement rates and employer, and learner satisfaction.

Education /Qualification 

  • Technical competency (qualifications and training)
  • L5 sector Professional qualification (E)
  • D32/33/A1 or equivalent training/assessment-related qualification (E)
  • L4 or above Teaching qualification (E)
  • L2 or equivalent in Functional Skills Math, English & ICT (E)

Skills and Experience

  • Demonstrate up-to-date occupational competence (E)
  • Self-management. Effective management of workload and caseload (E)
  • Relationship management. Develop and maintain productive relationships with your Team,
  • Management, Learners, and all key stakeholders (E)
  • Customer and Employer focused – committed to understanding learner aspirations, supporting learner and employer needs (E)
  • Knowledge and understanding of appropriate quality and compliance frameworks e.g., Education Inspection Framework and Matrix (D)
  • Proven ability in project planning and meeting time, cost and quality targets (D)
  • Able to monitor and maintain records (E)
  • Competent in the use of IT including Microsoft Word, Excel and PowerPoint. (E)
  • Working knowledge of all relevant legislation (E)
  • Able to ensure contractual compliance and provide financial and performance information to agreed specifications (D)

Personal qualities, communicating and relating to others.

  • Strong awareness and initiative-taking approach to Health & Safety issues (E)
  • Skilled in Customer and Employer liaison (E)


  • Be able to display an awareness, understanding and commitment to the protection and safeguarding of young people and vulnerable adults. (E)
  • This post requires a Disclosure and Barring Service Check at an enhanced level (E)


  • Understand and be able to demonstrate a commitment to Equal Opportunities and Diversity. (E)
  • Willingness to travel across a geographical area as required. (E)
  • Geographically able to work with learners in a required area (E)

Additional Information

Salary: up to £30,000.00 per annum depending on experience  

Location: Hybrid 

Contract:  Permanent - Full Time

Hours: Monday to Friday 09:00 – 17:30

Benefits: up to 25 days annual leave + bank holidays + Birthday Day off, per year; Long service award, an extra day annual leave per year completed, up to 5 additional days; 5 days paid sick leave per year; Employee referral scheme, up to £500 per successful referral; Sabbatical Leave the right to request up to 1 months unpaid sabbatical leave; Season ticket loan of up to £1000 per year; Pension contributions; Career development opportunities; 2 volunteering days per year; ability to purchase an additional 3 days annual leave per year; Death in service benefit, including an Employee Assistance Programme.

Please Note:  

The successful candidate must be able to work in the UK. 
Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. 
Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself. 

  • All gaps in CVs must be explained satisfactorily.
  • Proof of identity and qualifications will be required.
  • Successful candidates will be required to complete a one-hour online safeguarding training prior to commencing employment.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. 

Disability Confident Employer 

Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.  

If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.  

We ask all applicants if they want to be considered under this scheme.  By opting in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed. 

Access to Work Scheme  

You can apply for Access to Work if you need support to get back to work. 

You can apply using the online service or apply by phoning Jobcentre Plus on: 

Telephone: 0800 121 7479 

Textphone: 0800 121 7579 

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