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Neurodiversity Coach

Posted on 2024-05-03


London, United Kingdom
Job Description
3SC is a social enterprise that work with people who are marginalised by society. We work in partnership with the third sector, SMEs, Micro SMEs and social businesses to provide services that deliver social impact.

3SC is part of Twin Group. Twin Group is an award-winning provider of education, travel, work experience, accommodation, and employment services.  We offer a diverse number of life-enhancing services to our clients and every member of our team is essential in achieving this.

Providing a coaching service to 3SC customers, using professional coaching approaches.

You will coach and support clients working both face-to-face and online (virtually). You will deliver to a range of customers that may include people in work, unemployed, identify as neurodiverse, on probation and prison leavers.

Your role will primarily be working on our Integrated Offender Management (IOM) programme in London where you will be providing in-person/face-to-face screening and coaching neurodiverse offenders and providing training and support to IOM staff with their neurodiverse participants. You may also be asked to work on other programmes, coaching neurodiverse people working both face-to-face and online (virtually). You will deliver to a range of customers including people in work, unemployed.

As part of a small team, other activities will be expected from time to time such as: providing training and support with business development, programme design, coordination of customer activity and being an active member of the Employment Team.


1.        Supervising screening services
2.        Providing one-to-one support or coaching and positively influencing other people’s development.
3.        Delivering to specified targets, quality standards and compliance measures.
4.        Using motivational and action-planning techniques
5.        Assessing strengths and weaknesses in a participant's performance and identifying areas for further development.
6.        Adapting to the needs and interests of group or individual participants.
7.        Communicating instructions and commands using clear, simple language.
8.        Inspiring confidence and self-belief.
9.        Working with IT resources to monitor and measure performance.
10.   Maintaining excellent records.
11.   Measuring and reporting client’s outcomes using methodologies including distance travelled tools.
12.   Understanding the contract/operations manual and meeting all contractual requirements.
13.   Attendance at internal and external meetings.
14.   Working with the 3SC Team on new contracts, services and business development opportunities.
15.   Working to a high legal and ethical standard at all times, particularly in relation to issues such as safeguarding and health and wellbeing requirements.
16.   Produce copy for the 3SC website and for social media to promote the work of the organisation as and when required. Includes attending and helping to run events.
17.   This job description is intended to provide a broad outline of the main duties and responsibilities only. The post holder may be required to assist with any other duties within the scope and nature of the position and any ad-hoc duties requested.
Education /Qualification 
1.        A level 5 qualification in Coaching, Teaching qualifications or significant coaching experience. Applications are welcomed from candidates who do not have the above but are ready to work towards obtaining the appropriate qualifications.
Skills and Experience

1.        Two years’ experience of coaching, managing, or working with disadvantaged groups such as people with neurodiversity and mental/physical health issues, prison leavers and those seeking employment.
2.        Experience working with offenders/people on probation
3.        Experience managing others in a coaching environment
4.        Experience of delivering coaching sessions both online/virtual and face-to-face.
5.        Application of professional coaching standards and delivering quality services.
6.        Knowledge of motivational techniques and practices used to support vulnerable groups.
7.        The ability to listen, identify and understand a customer’s work-related needs through dialogue with the individual.
8.        The ability to plan and deliver a coaching programme appropriate for the individual’s needs.
9.       Proactive in finding solutions.
10.   An understanding and empathy for pan-disability needs.
11.   An awareness and commitment to the developing field of Neurodiversity and associated approaches.
12.   Excellent written and verbal communication skills.
13.   Self-motivation and commitment to consistently high levels of customer service.
14.   Competent user of Microsoft applications: Word, Outlook, Excel, Access, and PowerPoint.
15.   Awareness of equality and diversity issues.
16.   Excellent coaching credentials and understanding of Coaching, training and support.
17.   Self-motivated, able to work independently and enjoy working as part of a team Working under own initiative.
18.   Planning and organising - the ability to multitask and work with numerous customers and programmes simultaneously.
19.   Adaptability and ability to learn quickly.
20.   Ability to develop innovative and creative service/solution design.
21.   Organised and methodical approach to work and able to meet tight deadlines and key performance indicators.
22.   Effective communication – external and internal stakeholders
Additional Information
Salary: £28-32,000 per annum depending on experience
Location: Newham, Redbridge, Waltham Forest, Barking, Dagenham and Havering IOM/Probation Offices and Remote Working.
Contract:  Permanent - Full Time
Hours: Monday to Friday 09:00 – 17:30
Benefits: up to 25 days annual leave + bank holidays + Birthday Day off, per year; Long service award, an extra days annual leave per year completed, up to 5 additional days; 5 days paid sick leave per year; Employee referral scheme, up to £500 per successful referral; Sabbatical Leave the right to request up to 1 months unpaid sabbatical leave; Season ticket loan of up to £1000 per year; Pension contributions; Career development opportunities; 2 volunteering days per year; ability to purchase an additional 3 days annual leave per year; Death in service benefit, including an Employee Assistance Programme.

Please Note:  
The successful candidate must be able to work in the UK. 
Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. 
Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself. 

1.        All gaps in CVs must be explained satisfactorily.
2.        Proof of identity and qualifications will be required.
3.        Successful candidates will be required to complete a one-hour online safeguarding training prior to commencing employment.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. 

Disability Confident Employer 
Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.  
If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.  
We ask all applicants if they want to be considered under this scheme.  By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed. 

Access to Work Scheme  
You can apply for Access to Work if you need support to get back to work. 
You can apply using the online service or apply by phoning Jobcentre Plus on: 
Telephone: 0800 121 7479 
Textphone: 0800 121 7579 

We welcome neurodiverse candidates! If you need support or adaptations with the application or interview process, please let us know. We are happy to help.

3SC is committed to fair recruitment and the inclusion of applicants with criminal records. For that reason, we do not use criminal records to exclude people and will only ask successful applicants to complete criminal records check after a conditional offer has been made. A criminal record will not prevent a person from being employed with 3SC.


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