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REP Case Manager

Posted on 2024-06-04


leicester, United Kingdom
Job Description
🌟 Join Our Team as a Case Manager REP! 🌟

Are you passionate about making a difference in people’s lives? Do you want to contribute to the government’s plan to support refugees in finding work and settling in their local community? Look no further!

About the Role: As a Case Manager REP, you’ll play a crucial role in helping participants overcome barriers and develop the skills needed for job readiness. You’ll work closely with individuals of all abilities, providing coaching, support, and personalized development plans. Your mission? To guide your caseload toward secure, long-term employment or training opportunities.

What You’ll Do:
  • Build Relationships: Establish rapport and create a supportive environment for participants.
  • Manage Caseloads: Ensure effective contractual activity based on job readiness levels.
  • Empower Participants: Address personal and contextual constraints, boost confidence, and prepare them for employment.
  • Deliver Support: Provide job search guidance, CV writing assistance, and interview skills coaching.
  • Connect with Stakeholders: Collaborate with employers, job centre teams, and local authorities.
  • Maintain Quality: Adhere to customer service standards and keep accurate records.
    • Experience in customer-focused, results-driven environments.
    • Familiarity with welfare-to-work dynamics.
    • Knowledge of engagement techniques and the local labour market.
    • IT proficiency (PICS, Maytas).
    • Level 3 IAG qualifications (completed or in progress).
    • Bonus: Proficiency in Arabic, Pushto, or Dari.
Skills You’ll Need:
    • Rapport-building abilities in challenging circumstances.
    • Excellent communication and negotiation skills.
    • Organizational prowess.
    • Target-oriented mindset.
    • Adaptability in a complex environment.
Join Us: Make a meaningful impact! If you’re ready to empower others and thrive in a dynamic setting, apply now! 🚀

Additional Information
Salary: £29,500 per annum depending on experience
Location: Leicester Office 
Contract:  Permanent - Full Time
Hours: Monday to Friday 09:00 – 17:30

Benefits: up to 25 days annual leave + bank holidays + Birthday Day off, per year; Long service award, an extra days annual leave per year completed, up to 5 additional days; 5 days paid sick leave per year; Employee referral scheme, up to £500 per successful referral; Sabbatical Leave the right to request up to 1 months unpaid sabbatical leave; Season ticket loan of up to £1000 per year; Pension contributions; Career development opportunities; 2 volunteering days per year; ability to purchase an additional 3 days annual leave per year; Death in service benefit, including an Employee Assistance Programme.

Please Note:  
The successful candidate must be able to work in the UK. 
Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. 
Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself. 
  • All gaps in CVs must be explained satisfactorily.
  • Proof of identity and qualifications will be required.
  • Successful candidates will be required to complete a one-hour online safeguarding training prior to commencing employment.
We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. 

Disability Confident Employer 
Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.  
If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.  
We ask all applicants if they want to be considered under this scheme.  By opting in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed. 

Access to Work Scheme  
You can apply for Access to Work if you need support to get back to work. You can apply using the online service or apply by phoning Jobcentre Plus on: Telephone: 0800 121 7479 or Textphone: 0800 121 7579 

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