NCS (National Citizen Service) is a government-backed initiative with a mission to equip 15-17 year olds with the confidence, skills and support they need to make a real difference in their communities. The aim is to encourage young people from different backgrounds to mix through a local, community-based programme.  

Twin offers a fixed-term contract and aims to provide longer employment consisting of a few waves. This is however, subject to the performance on the programme and young people numbers. For more details about our programme please click here.

Locations: London or Dorset

Salary:  Daily non-residential rate: £78.75

About the role 

Come and work for Twin, a delivery partner of NCS, as a Support Worker. You will Inspire and assist individual young people with additional needs throughout the whole of their Non-residential NCS (National Citizen Service) programme. Identify, and find solutions, to barriers preventing a young person from fully engaging with the programme and support them to integrate into a team; helping to deliver a safe, high quality, inclusive and accessible NCS programme for all. Support workers should be creative, compassionate, motivated and confident with a genuine passion for ensuring that all young people are able to access our NCS programme. 

You will be expected to act as a role model, encouraging young people to develop inclusive and positive behaviour towards others.

Key Responsibilities

• Provide support to a young person on a 1-1 or 1-2 basis with additional or high support needs throughout their entire NCS journey. These needs may include learning & engagement, mental health, physical disabilities (including moving and handling of YP), personal care (including hygiene and toileting), and administering medication 

• Complete and maintain the young person’s records e.g. MAR (Medical Administration Report) or PEEP (Personal Emergency Evacuation Plan) including support plan 

• Schedule and conduct face-to-face or virtual visits with young people and parent/guardian pre-programme to discuss and formulate their support plan 

• Liaise and work closely with the Assistant and Team Leader, especially when preparing and planning activities, ensuring you make the necessary adjustments for the young person and advocate for their right to inclusion 

• Implement Health and Safety standards/procedures for each activity/event (including COVID-19 guidance) and ensuring that young people are following all safety guidance throughout 

• Adhere to and actively ensure all policies and procedures are followed, and manage individuals who may not be following these, especially regarding safeguarding, GDPR, consent, confidentiality, information sharing and data storage 

• Manage any incidents as they occur, ensuring the safety of others and reporting all incidents to the Wave Leader, completing any necessary documentation 

• Set and maintain appropriate professional boundaries with young people in your care, and maintain adequate levels of participant discipline 

• Represent NCS goals and values effectively with stakeholders (such as partnering charities). 

• Supervise participants during mealtimes, breaks and free time 

• Attend staff meetings and training events, including first aid course, and complete NCS online modules as required 

• The above is not an exhaustive list of duties and you will be required to undertake such tasks as may reasonably be expected within the scope of this post 

Skills and Experience

Essential

• Experience of working directly with people with additional support needs in a non-residential environment   
• Ability to take ownership and responsibility, particularly when considering how to achieve the best results for your assigned young person(s) 
• Confidence  and ability to make adaptations to activities/curriculum in order to make them more accessible for your assigned young person(s)

• The ability to relate well to young people from a wide range of backgrounds, to coach and challenge them to engage actively with the curriculum to support their development
• Demonstrate a working knowledge of support strategies to address a  number of different young people's individual needs 
• Ability to create and foster an inclusive environment and support your assigned young person(s) with a non-judgmental approach
• Good interpersonal skills with people at all levels, including young people, parent/guardians, community partners and professionals
• Excellent organisational skills 
• A clear DBS check and satisfactory references 
• A clean driving license and access to your own vehicle (For Dorset Programme)

Desirable

• Previous experience of NCS provision
• Experience and/or knowledge of online delivery 
• Good presentation, planning, facilitation and communication skills and experience of delivering to small groups or large groups 

• Knowledge of disability legislation and best practice; Child Protection legislation, policy and guidance; Children in Care legislation; and Safeguarding children and young people policy

This role is perfect for an experienced professional with a background in the education or youth work sector.  

In light of Covid-19 Interviews may be undertaken via Microsoft Teams.  Following recent developments from COVID 19 you may see a delay in receiving feedback or interviews being scheduled.

We regret that unsuccessful candidates will not be contacted.

Please Note:  The successful candidate must be able to work in the UK.

Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Successful applicants will be required to undertake an enhanced disclosure via the DBS, where appropriate.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

Note: You have to be 18 years old after 1^st June 2021 before you can apply to work on the NCS programme.