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Centre Manager - Summer Centres

Posted on 2022-01-24


West Midlands, …, United Kingdom
Job Description

Twin is an award-winning provider of education, travel, work experience, accommodation, and employment services. We offer a diverse number of life enhancing services to our clients and every member of our team is essential in achieving this. As an organisation we are recruiting for a Centre Manager to oversee the smooth operation of the academic, activities and excursion programme; manage all centre staff; maintain proper levels of student safety, discipline and welfare. For more details about our programme please visit our website.

Key Responsibilities

  • Ensuring customer satisfaction with the academic, activity and excursion programme
  • Overseeing the organisation of student accommodation in residential centres
  • Revising the rooming list and making sure all students are comfortably and safely housed
  • Liaising with local accommodation organisers in homestay centres
  • Delivery of on-site staff induction
  • Ensuring successful centre set up and close down including effective signage distribution
  • Setting up and daily maintenance of all notice boards
  • Maintaining regular contact with Head of Seasonal Delivery
  • Liaising with Twin Head Office regarding students, staff and operations
  • Conducting Group Leader inductions and daily meetings
  • Meeting daily with representatives of hired premises
  • Ensuring high levels of student safety and welfare, including risk assessing premises
  • Budget and cost control
  • Handling of petty cash
  • Overseeing arrivals and departures
  • Organising meet and greet at the airport and welcoming groups to the centre
  • Delivering student welcome and departure ceremonies
  • Ensuring that adequate records of attendance are kept for meal times and bed times
  • Working with Class database
  • Managing House Parents in their house parenting specific roles
  • Reviewing the staff schedule and informing HQ of changes, including staff absence
  • Informing HQ immediately about any serious incidents and completing Incident Reports
  • Ensuring all students are in bed at the agreed time
  • Managing the supervision duties, including meals, free time, wake up and bedtime
  • Ensuring that measures are put into place for students with special educational needs or disabilities
  • Ensuring the First Aid Kits are fully replenished
  • Liaising with external suppliers including coach and taxi companies as necessary
  • Managing all staff’ performance, including delivering appraisals
  • Supporting the Activity Manager and Director of Studies and providing mentoring/ training as required
  • Managing day-to-day issues as they arise and applying sensible solutions
  • Recording and reacting quickly and appropriately to complaints and feedback
  • Running staff meetings and keeping meeting minutes
  • Maintaining adequate levels of student and staff discipline
  • Taking charge in case of an emergency
  • Communicating any allergies and dietary requirements to the kitchen
  • Liaising with the kitchen regarding meal times and packed lunches
  • Liaising with the onsite staff in planning weekly Fire Drills and keeping records
  • Ensuring the supervision ratios are met at all times including mealtimes and free time
  • Ensuring the health, safety and welfare of students at all times
  • In small centres and/or when student numbers are low, some teaching and/or activities work may be required
  • On-call overnight to respond to emergencies
  • Taking on the role of fire warden
  • Taking on the role of first aider
  • Take on the role of Designated Safeguarding Officer comprising of:
    • Implementation of all aspects of the safeguarding policy.
    • Dealing with any safeguarding concerns following the procedures documented in the safeguarding policy.
    • Maintaining detailed, accurate and secure written records of any safeguarding referral, complaint or concern – even where that concern does not lead to a referral.
    • Acting as a source of support, advice and expertise for colleagues on matters of safety and safeguarding, and ensuring Policies & Procedures are known.
    • Ensuring open and listening culture.
  • Overseeing weekly welfare tutorials with individual students and communicating any potential concerns to the HQ
  • Any other reasonable/appropriate duties

Skills and Experience

Essential requirements:

  • Experience working in a fast paced and high pressure environment
  • Educated to degree level 
  • Experience working as part of a team
  • IT literate
  • Summer school experience
  • Experience of supervising minors
  • Previous managerial experience
  • Administrative experience
  • Experience of working in a multi-cultural environment


  • Safeguarding Training 
  • Customer service Experience 
  • Teaching Experience 
  • Ability to speak a second Language 

Additional Information

Working at a junior summer centre is extremely strenuous and demanding- and hours can be long. please consider If there any reason you might have difficulty fulfilling such a role.

Salary: £740 -£785 per week  (depending on experience)

Available Locations (all residential):  Leamington Spa, Manchester, UEL- Docklands 

Hours: Maximum 72 hrs

08.00 – 21.00 Also on-call overnight to deal with emergencies

Closing Date: Ongoing 

Benefits:  Career development opportunities

Please complete the application form on the right to be considered for this role.

In light of Covid-19 Interviews may be undertaken via Microsoft Teams. Following recent developments from COVID 19 you may see a delay in receiving feedback or interviews being scheduled.

We regret that unsuccessful candidates will not be contacted. 
Please Note:  

The successful candidate must be able to work in the UK. 
Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. 
Successful applicants will be required to undertake an enhanced disclosure via the DBS, where appropriate. 
We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. 

Disability Confident Employer 

Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.  

If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.  

We ask all applicants if they want to be considered under this scheme.  By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed. 

Access to Work Scheme  

You can apply for Access to Work if you need support to get back to work. 

You can apply using the online service or apply by phoning Jobcentre Plus on: 

Telephone: 0800 121 7479 

Textphone: 0800 121 7579 

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