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NCS Assistant Wave Leader - Poole

Posted on 2022-01-26


Poole, United Kingdom
Job Description

NCS (National Citizen Service) is a government-backed initiative with a mission to equip 15-17 year olds with the confidence, skills and support they need to make a real difference in their communities. The aim is to encourage young people from different backgrounds to mix through a local, community-based programme.  

Twin offers a fixed-term contract and aims to provide longer employment consisting of a few waves. This is however, subject to the performance on the programme and young people numbers. For more details about our programme please click here.

Locations: Poole, Dorset

About the role 

Supporting an exciting NCS residential programme that has lasting results for the young people involved. You will assist the Wave leader throughout the residential programme (5 days), ensuring that safety and pastoral needs of all are met. You will support and empower up to 12 seasonal staff and 48-80 young people in delivering inclusive and engaging sessions throughout the programme and facilitate teams in devising a successful community project. 

An Assistant Wave Leader will assist the Wave Leader in their staff management, administrative responsibilities, providing pastoral support and manage challenging behaviours. This is a great role to gain management experience as part of a team. This role is suitable for an energetic, positive and resilient person who has experience of inspiring, motivating and leading groups of young people and staff wanting to develop their management skills. You will act as a role model, enthusiastically taking on challenges and promoting staff teams and young people to do the same.

Key Responsibilities

  • Supervise, support and participate actively in sessions 

  • Manage day-to-day issues as they arise and applying sensible solutions 

  • Provide pastoral support, advice, techniques and creative solutions to ensure staff support young people to engage with the programme 

  • Build and maintain relationships with various stakeholders (venue reps, community partners and parents) for example confirming taxis for any YPs with additional needs  

  • Manage sensitive data relating to staff, young people and their families   

  • Establish rapport and build supportive relationships with staff and young people 

  • Adhere to the Lights Out policy and liaise with the Wave Leader to ensure young people’s safety during the night 

  • Support Wave Leader with rotas, and implementing that young people are supervised during breaks, meals, free time and at night. Provide floating support to up to 6 teams as required by WL.  

  • Ensure young people's access and dietary requirements are met in a residential setting 

  • Work with the Wave Leader to ensure staff are supported through the residential programme, having adequate breaks 

  • Support the Wave leader in the management of the discipline system when required, potentially taking a lead in the pastoral support of staff and young people.  

  • Lead by example and ensure all policies and procedures are followed, including but not exclusive to COVID-19, Safeguarding, GDPR and Health and Safety 

  • Take charge in the absence of the Wave Leader in case of an emergency and inform HQ immediately about any serious incidents and complete Incident Reports  

  • Adapt and facilitate appropriate inclusive programme activity

Skills and Experience


  • Experience of leading and working as part of a team
  • Experience of working with and engaging young people 
  • Confidence to plan and adapt sessions, that fit individual young people’s needs
  • Experience or a willingness to work in a residential setting, and supporting staff and young people on their NCS journey 
  • Ability to support staff in and deliver excellent sessions that will engage young people
  • Good interpersonal skills with people at all levels, including colleagues, young people, parent/guardians, community partners and professionals
  • Experience of motivating groups of young people, providing pastoral support and managing challenging behaviour.
  • Excellent communications skills – both written and verbal 
  • Demonstrate sensitivity and confidentiality to staff, young people, parents/guardians and their families
  • Excellent time management and organisational skills 



  • Previous experience of working with young people, either in a voluntary/paid/family capacity 
  • Previous experience of NCS provision
  • Experience and/or knowledge of online delivery
  • A clean driving license and access to a vehicle (Dorset Only)  

This role is perfect for a highly motivated and enthusiastic self-starter, looking to gain invaluable youth work and leadership experience.  

In light of Covid-19 Interviews may be undertaken via Microsoft Teams.  Following recent developments from COVID 19 you may see a delay in receiving feedback or interviews being scheduled.

Please Note:  The successful candidate must be able to work in the UK.

Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Successful applicants will be required to undertake an enhanced disclosure via the DBS, where appropriate.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

Note: You have to be 18 years old after 1st June 2022 before you can apply to work on the NCS programme. 

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