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NCS Programme Coordinator

Posted on 2022-05-17


London, United Kingdom
Job Description

Twin is an award-winning provider of education, travel, work experience, accommodation, and employment services. We offer a diverse number of life enhancing services to our clients and every member of our team is essential in achieving this. As an organisation we are recruiting for a new NCS Programme Coordinator .

You will be working alongside your NCS colleagues and support the Programme Manager to ensure the successful implementation and delivery of the NCS programme across all three service lines:

1. NCS Programmes – ensuring the smooth set-up and delivery of NCS residential programmes, in Summer and Autumn seasons

2. NCS Skillsbooster – 15 hours of workshop delivery within schools/colleges (run during term time)

3. NCS Changemakers – 5 hours of monthly delivery themed around longer-term social action projects (not run during summer delivery period)

The roles and responsibilities will shift as the year progresses. This could be sourcing venues and venue management, building relationships with community partners, amending session plans and risk assessments, seasonal staff training and ensuring all young person spaces on your programmes are filled, with participants excited and well prepared to engage.

This role will suit a self-starting youth worker who would enjoy a varied and challenging role that is extremely rewarding

This role will involve regular evening and some weekend working.

Key Responsibilities

  • Ensure the successful set up and delivery of the NCS programme
  • Plan interactive, inclusive and youth-led sessions for both Skills Booster and NCS programmes.
  • Risk-assess all activities and create appropriate templates for staff use
  • Assist in pre-booking all facilities, services and equipment needed for the sessions
  • Conduct venue visits to ensure the suitability of the facilities for the programme
  • Assist in recruiting and training NCS seasonal staff
  • Assist in the reviewing, writing and updating of policies, procedures, and handbooks
  • Ensure local business, charity and community relationships are developed and maintained

Seasonal Responsibilities (May-August, October-November)

  • Working with wider NCS team to ensure all NCS programmes you oversee are full (this may include leading on retention events)
  • Support in ensuring that all YP and parents/guardians are contacted prior to programme delivery and are fully prepared and excited to undertake the opportunity
  • Assist in organizing the rooming of young people in residential centres
  • Ensure Salesforce is always up to date for your programmes (and any activity, registers, logs, pre and post programme documentation are up to date and clear)
  • Visit the centres on a regular basis to quality check delivery and be an effective point of contact to seasonal staff and young people.
  • Support seasonal staff when dealing with challenging behaviour
  • Management of wave leaders and ensuring they are supported and have the resources they need to succeed.
  • Manage staff’s performance, including appraisals
  • Ensure all matters relating to inclusion and safeguarding are acted on swiftly and appropriately (Including acting as a designated safeguarding officer)
  • Ensure Health & Safety standards/procedures are implemented for each activity/event (including risk assessments)
  • Take on the role of first-aider
  • Any other reasonable/appropriate duties

Skills and Experience


  • Educated to A level or equivalent
  • Experience of working on the implementation and delivery of small-scale projects
  • Excellent time management and organisational skills
  • Excellent interpersonal, youth engagement and leadership skills
  • Ability to build and maintain relationships
  • Good problem solving skills
  • Excellent attention to detail
  • Ability to work under pressure and to tight deadlines


  • Full understanding and working knowledge of NCS
  • Experience of direct delivery of the NCS Programme
  • Youthwork background
  • Experience of people management

Additional Information

Salary: £25,000 - £26,000 per annum
Location: London

Hours: 42.5 hrs Full time/ Monday- Friday
Contract : Full Time/Fixed Term (4-6 mths)
Benefits: 25 days annual leave + bank holidays + Birthday day off; Pension contributions; Career development opportunities.

In light of Covid-19 Interviews may be undertaken via Microsoft Teams. Following recent developments from COVID 19 you may see a delay in receiving feedback or interviews being scheduled.

Please Note:

The successful candidate must be able to work in the UK.

Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

Disability Confident Employer

Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme. 

If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place. 

We ask all applicants if they want to be considered under this scheme.  By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed.

Access to Work Scheme

You can apply for Access to Work if you need support to get back to work.

You can apply using the online service or apply by phoning Jobcentre Plus on:

Telephone: 0800 121 7479

Textphone: 0800 121 7579


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