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Partners & Advanced Learner Loans Contract Manager

Posted on 2024-02-29

Location

United Kingdom
Job Description
Twin Group is an award-winning provider of education, travel, work experience, accommodation, and employment services.  We offer a diverse number of life-enhancing services to our clients and every member of our team is essential in achieving this.

This role focuses on the delivery and enhancement of Advanced Learner Loans, ensuring their seamless execution and capitalising on new opportunities. Success in this role hinges on personal initiative, commitment to surpass contractual targets, and expertise in producing comprehensive reports and statistical analyses to evaluate operational activity effectively. 

The responsibilities extend to managing a diverse caseload of delivery partners across an array of programmes spanning various geographical locations, both regionally and nationally. Integral to the role is the development of long-term and meaningful relationships with key delivery partners and stakeholders, coupled with active marketing and promotion of our offer. Through the performance management of these delivery partners, meticulous attention will be given to ensuring that delivery activities align with funding regulations, performance management windows, audit compliance, and quality indicators that consistently surpass expected requirements. 

Responsibilities
  • Meet contractual performance for Advanced Learner Loans and subcontracted provision, surpassing financial revenue targets and exceeding all deliverables. Ensure accountability for the successful delivery of the contracts within the agreed budget and timelines. 
  • Collaborate effectively to ensure delivery staff consistently deliver exceptional teaching and learning experiences, surpassing national benchmarks. 
  • Work closely with internal quality assurance and compliance teams to guarantee learners achieve outcomes within planned timescales. 
  • Conduct regular performance reviews to manage and enhance the performance of operational staff. 
  • Cultivate and sustain excellent relationships with key delivery partners and stakeholders, ensuring their needs are met. 
  • Ensure the accurate and timely submission of learner information, promptly addressing anomalies for month-end claims. 
  • Facilitate the appointment of external partners following agreed processes. 
  • Effectively manage the financial performance of subcontracted provision, ensuring funds are paid accurately on profile. 
  • Disseminate information to delivery partners regarding their subcontract agreements, including safeguarding and Prevent initiatives. 
  • Monitor partner performance through regular performance reviews, compliance assessments, audits, sampling plans, and teaching and learning observations. 
  • Assist in the self-assessment and improvement planning process for partners. 
  • Develop, implement, and adhere to a robust Subcontractor Management Framework. 
  • Support the broader team in adhering to the ESFA Subcontractor Assurance Review. 
  • Provide senior leaders with comprehensive monthly reports on partner performance, encompassing financial, audit, and quality metrics. 
  • Any other reasonable/appropriate duties. 

Education /Qualification 
  • GCSE
Skills and Experience
Essential 
  • Proven ability to align program delivery with contract requirements and organisational strategic objectives.
  • Extensive experience collaborating with a diverse range of internal and external stakeholders.
  • Strong interpersonal skills to foster effective relationships with various stakeholders. 
  • Comprehensive understanding of contract management principles, with a track record of ensuring successful delivery within agreed budgets and timelines. 
  • Leadership experience in managing teams.  
  •  Ability to provide clear direction and information to team members, enabling them to fulfil their roles and achieve KPIs.  
  • Proficient in generating concise and detailed reports on various aspects, including spend, outputs, outcomes, finances, and risks. 
  • Knowledge of regulatory compliance, especially in relation to funding frameworks and educational provisions, with a proactive approach to adapting strategies accordingly. 
Desirable, but not essential:
  • Demonstrated experience overseeing the delivery of Adult Learner Loans and subcontracted provision.  
Additional Information
Salary: £40,000 - £42,000 per annum depending on experience
Location: Remote with National travel as required
Contract:  Permanent - Full Time
Hours: Monday to Friday 09:00 – 17:30

Benefits: up to 25 days annual leave + bank holidays + Birthday Day off, per year; Long service award, an extra days annual leave per year completed, up to 5 additional days; 5 days paid sick leave per year; Employee referral scheme, up to £500 per successful referral; Sabbatical Leave the right to request up to 1 months unpaid sabbatical leave; Season ticket loan of up to £1000 per year; Pension contributions; Career development opportunities; 2 volunteering days per year; ability to purchase an additional 3 days annual leave per year; Death in service benefit, including an Employee Assistance Programme.

Please Note:  
The successful candidate must be able to work in the UK. 
Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. 
Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself. 
  • All gaps in CVs must be explained satisfactorily.
  • Proof of identity and qualifications will be required.
  • Successful candidates will be required to complete a one-hour online safeguarding training prior to commencing employment.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. 

Disability Confident Employer 
Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.  
If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.  
We ask all applicants if they want to be considered under this scheme.  By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed. 

Access to Work Scheme  
You can apply for Access to Work if you need support to get back to work. 
You can apply using the online service or apply by phoning Jobcentre Plus on: 
Telephone: 0800 121 7479 
Textphone: 0800 121 7579 

 

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